Online shopping stories - Page 5

Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.

"We are excited to see how Brauz is using the Zoom platform to help retail businesses be more successful and bring virtual experiences into a whole new space.”

“We know that many New Zealand customers are already shopping on the US store and we are pleased to be offering them a faster option.”

"The internet is the world's largest city, and Shopify is building its commerce infrastructure."

Australian consumers’ online shopping habits have grown despite restrictions and economic uncertainty brought on by COVID-19.

Research company Baymard Institute has identified trends that can reduce shopping cart abandonment rates.

Much of this mistrust resides in how companies are perceived to be using customer data.

"For e-retailers, it's clear that price and convenience alone isn't enough to keep people exclusively shopping online post-COVID-19."

Shopify's rapid growth in the New Zealand market was further accelerated by the pandemic, which saw an eCommerce boom as consumers flocked to online shopping.

While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.

“Retailers are in dire need of agile operating models powered by cloud infrastructure and technologies like artificial intelligence and machine learning (AI/ML) to meet today’s industry demands."

Trade Me’s top Marketplace listings of 2020 were inspired by COVID-19.

"We've certainly noticed a big change in how consumers are shopping."

Fraudsters are targeting last-minute Christmas shoppers via email and hackers are targeting electronic devices that feature on many wish lists.

Hackers are impersonating trusted delivery vendors, like Amazon, DHL and FedEx, to commit financial fraud.

The survey covered broadband usage, working from home, telehealth usage and online shopping behaviour.

A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.

"How many attackers are going to hide within this expected traffic spike?"

One of the biggest scams to be aware of this shopping season are phishing attacks.

BigCommerce has launched Open Checkout, with the ultimate aim of bringing open source innovation to online checkout experiences.

Retailers should expect to see new shopping behaviours from customers

Consumer expectations and online shopping habits, particularly around delivery preferences, are changing significantly and increasing demand on suppliers.

Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.

The move is set to benefit consumers by providing more competition in the market and reducing prices.