Online shopping stories - Page 3

FedEx and eBay team up to boost APAC eCommerce options
Mon, 11th Jul 2022
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ebay
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online shopping
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apac
FedEx Express' new alliance with eBay enables eBay sellers in APAC to sign up for a FedEx account and access the full spectrum of FedEx e-commerce delivery service options at competitive rates.

Havas solution meets critical time as brands shift to online sales
Fri, 8th Jul 2022
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online shopping
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apac
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data insights
Havas Media Group says its Havas Market solution provides businesses with a strategic full-service eCommerce offering at a time when sales are increasingly moving online.

What brands can expect from Amazon Prime Day in Australia
Tue, 5th Jul 2022
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amazon
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online shopping
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pattern
Amazon Prime Day is the annual two-day shopping event, kicking off this year from July 12-13 and is the global online shopping platform's biggest sales event.

Retailers must invest in new tech to keep up with online shopping demand
Mon, 4th Jul 2022
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digital transformation
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cx
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martech
There's a higher demand for more purchasing opportunities at our fingertips, as well as greater expectations when it comes to the online customer experience."

Australian consumers loyal to retailers who deliver speed and visibility
Fri, 1st Jul 2022
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open source
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online shopping
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soti
SOTI finds extensive order visibility and speed are the most important factors for turning one-off customers into loyal, long-term buyers.

Consumers want speed, visibility in return for brand loyalty
Fri, 1st Jul 2022
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open source
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branding
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online shopping
72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.

Data crucial to capture shoppers' wallets post-COVID
Thu, 30th Jun 2022
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bi
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big data
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data analytics
First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.

New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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contact centre
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crm
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martech
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.

Retailers amongst most targeted by cybercriminals
Thu, 2nd Jun 2022
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cybersecurity
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retailers
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online shopping
While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers.

Digital commerce fraud: What it is and how to stop it
Tue, 31st May 2022
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online shopping
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online fraud
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retailers
Australia and New Zealand have experienced a 15% spike in sales from the previous year, continuing a trend that accelerated during the pandemic as the world turned to online shopping.

Online shopping up 31% this quarter - NZ Post report
Tue, 31st May 2022
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nz
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online shopping
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new zealand post
NZ Post's eCommerce Spotlight report finds online shopping for Q1 2022 is up 86% on the same quarter in 2020, before COVID-19 restrictions first came into effect.

Research unveils precarious customer loyalty for retailers
Wed, 18th May 2022
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crm
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cx
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martech
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.

ANZ shoppers plan to spend less, be more selective
Fri, 22nd Apr 2022
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bnpl
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retailers
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bigcommerce
For retailers, 2022 is set to be a year of introspection as shoppers across Australia and New Zealand indicate they plan to spend less.

Pinterest partners with WooCommerce and launches app
Tue, 19th Apr 2022
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nz
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japan
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apps
The new app gives businesses of all sizes the power to turn their product catalogues into shoppable product pins on Pinterest

Aussies vote on the toughest jobs in online shopping
Fri, 8th Apr 2022
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crm
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martech
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retailers
Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease.

Online retail still the chosen method for Australian consumers
Fri, 25th Mar 2022
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inventory management systems
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online shopping
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retail
According to a new report from Manhattan Associates, a significant shift to online retail is still very much apparent among Australian consumers.

Shouldering the responsibility of payment security
Fri, 18th Mar 2022
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edutech
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cybersecurity
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digital literacy
Two years since the surge in digital payments, shoppers have seamlessly transitioned to day-to-day use, with online payments becoming second nature when buying goods and services online.

Increase in cyber attacks driven by online holiday shopping
Fri, 18th Mar 2022
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cybersecurity
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online shopping
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akamai
Attackers increase the volume of attacks, including scraping data, draining customer accounts, damaging site functionality and holding encrypted data ransom.

NZ’s eCommerce market set to grow as demand for alternative payment methods increases
Mon, 14th Mar 2022
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bnpl
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online shopping
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fis
New Zealand’s eCommerce market set to grow 38% by 2025, with demand increasing for alternative payment methods.

Canstar awards Mighty Ape for Most Satisfied Customers
Wed, 9th Mar 2022
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awards
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online shopping
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canstar blue
Canstar has announced that the results of its survey for Most Satisfied Customers in the Online Retailers category reveal Mighty Ape as the winner.

Fighting smart against policy abuse in online retail
Tue, 1st Mar 2022
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bnpl
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customers
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online shopping
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.

Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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inventory management systems
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.

Nexcess integrates with HubSpot to serve growing online businesses
Thu, 3rd Feb 2022
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cdp
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martech
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online shopping
“Increasingly, businesses are being driven to start or grow their business online. And these entrepreneurs are being challenged to up their game."

Five eCommerce trends that will affect all online sellers in 2022
Wed, 12th Jan 2022
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online shopping
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covid-19
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optiseller
In the past two years, we have seen eCommerce change and grow to meet the demands of the new COVID-19 world.