Online shopping stories - Page 1
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UK online shopping surges to 50%, led by groceries
3 days ago
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online shopping
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community
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online safety
British consumers now spend nearly five hours a week shopping online, with 50% of purchases made digitally, says the latest AliExpress Consumer Insights Report.
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How can retailers protect profits and keep customers happy?
3 days ago
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ai
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policy abuse
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online shopping
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
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Online shopping sees surge in parcel theft claims in Australia
Last week
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online shopping
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black friday
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electronics
Parcel theft claims in Australia have more than doubled, due to the surge in online shopping, a trend that intensified during the COVID-19 pandemic.
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How to optimize your brand’s eCommerce site around key online shopping days
Last week
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data analytics
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cx
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martech
Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.
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Coveo report: UK shoppers demand better digital experiences
Last week
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data privacy
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search
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online shopping
UK shoppers demand superior digital experiences, says Coveo's CX Industry Report. Highlighting desires for AI-powered personalization, better search results, and data transparency.
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Unified Commerce Benchmark study highlights retail leaders in Singapore
Last month
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cx
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martech
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commerce systems
Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.
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UK consumers expect online retail to match in-store CX
Last month
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cx
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martech
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ai
Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.
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Australians shift EOFY shopping focus to online deals & security
Fri, 31st May 2024
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martech
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commerce systems
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ai
Research shows 38% of Australians plan to join EOFY sales, with 42% shopping online. The shift from tax-deductibles to electronics, and household items marks a new trend.
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Pattern study reveals trust gap in Australian online shopping
Tue, 28th May 2024
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fintechs
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financial systems
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ebay
Australian shoppers trust Amazon far more than emerging rivals Temu and Shein, reveals a Pattern study. Only 7% vouch for Temu's product quality.
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Ecommerce isn’t replacing bricks-and-mortar retail; it’s empowering it
Tue, 28th May 2024
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martech
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omnichannel
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bnpl
Ecommerce isn't killing physical stores; it's enhancing them. In 2023, Australians spent AUD $63.6 billion online, boosting bricks-and-mortar sales.
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Younger Brits lead the way in online fashion shopping
Fri, 24th May 2024
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online shopping
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consumers
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electronics
AliExpress's Consumer Insight Report reveals that younger Brits lead online fashion buying, with 93% shopping online, and livestream retail booming.
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Miros unveils AI tech to revolutionise online shopping experience
Fri, 17th May 2024
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cx
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martech
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ai
Miros has launched innovative AI-driven features to transform online shopping, offering tagless and wordless search, leading to significant boosts in sales and user satisfaction.
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Consumer-centric delivery: The next frontier of retail success
Fri, 17th May 2024
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cx
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martech
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supply chain systems
As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.
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Buy Kiwi's plea to support local businesses boosts NZ economy
Fri, 10th May 2024
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nz
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online shopping
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consumer guarantees act
Amidst NZ's retail slump, local eCommerce platform, Buy Kiwi, champions home-grown companies, promoting local spending for national economic resilience.
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ANZ customers demand personalised online shopping but fear AI influence
Wed, 8th May 2024
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martech
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cdp
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ai
Shoppers in Australia and New Zealand seek more personalised online experiences, but remain wary of artificial intelligence's role in retail, as the new commercetools study finds.
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Frasers Group to massively revamp digital infrastructure for optimisation
Tue, 7th May 2024
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digital transformation
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cx
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martech
Frasers Group announces a substantial investment in a tech upgrade of its digital infrastructure for enhanced operational efficiency and the optimisation of the ecommerce experience.
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New report shows need for online marketplace evolution
Thu, 4th Apr 2024
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ai
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online shopping
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revenue
Sellers' Expectations towards Marketplaces 2024 report offers insights into e-seller trends and expectations, highlighting the need for greater AI adoption.
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AliExpress launches livestream shopping for the UK
Tue, 26th Mar 2024
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cx
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martech
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online shopping
AliExpress launches interactive livestream shopping in the UK, introducing an engaging and personalised consumer experience.
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UK firms ekko & Primis pioneer sustainability in consumer journey
Tue, 19th Mar 2024
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cx
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martech
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cleantech
UK fintech ekko partners with customer experience provider Primis to enhance post-purchase sustainability, harnessing technology to heighten consumers' awareness of their purchasing impact on the environment.
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Barracuda report highlights rise of high-risk business security threats in 2023
Thu, 22nd Feb 2024
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firewalls
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data protection
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malware
Barracuda's 2023 threat research reveals an increase in high-severity cyber attacks targeting businesses, predominantly through business email compromise and malicious code, exacerbating concerns over network security.