Online shopping stories - Page 2

Capterra survey reveals Australian consumer shopping sentiments
Fri, 11th Nov 2022
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data protection
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transparency
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online shopping
Capterra, the B2B software search website, has revealed the results of a study on first-party data collection and how comfortable AU consumers are with the system.

Consumers want brands and retailers fined for fake reviews
Thu, 10th Nov 2022
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gaming
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reviews
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technology gifts
Australian consumers want brands and retailers fined for fake reviews with many wanting a fine of more than 20% of the business’ total revenue.

The new marketplace identity: Best practices For operating an enterprise marketplace
Mon, 10th Oct 2022
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open source
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online shopping
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retail
Research from my company’s recent study showed that online marketplaces grew at twice the rate of traditional eCommerce for the second year in a row.

Customer loyalty drops when brands don't innovate - report
Mon, 3rd Oct 2022
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branding
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online shopping
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commercetools
Customers are quick to flee slow-to-innovate brands with lagging commerce experiences, with millennials and Gen Z leading the migration.

Commission cracks down on sales practices that mislead online shoppers
Fri, 16th Sep 2022
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cybersecurity
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commerce commission
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retailers
The Commerce Commission has issued a formal warning to online gift-box retailer, Occasion Box, for making false and unsubstantiated claims.

Demand for Australian brands grows in China despite tension
Fri, 16th Sep 2022
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wechat
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online shopping
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ecommerce
67% of China’s cross-border online shoppers expecting to increase their online spending for western and Australian goods in the coming year

FedEx expands international day-definite delivery services across AMEA
Mon, 12th Sep 2022
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online shopping
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retail
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ecommerce
The company says the continuous expansion of the FedEx International Connect Plus (FICP) is also set to fuel cross-border eCommerce growth within the APAC region.

Online shopping delivers unhappy returns to fashion retailers
Thu, 8th Sep 2022
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open source
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online shopping
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fraud
Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.

What does it take to build a thriving enterprise marketplace?
Tue, 6th Sep 2022
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enterprise
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branding
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online shopping
Enterprise Marketplaces are proving to be an essential priority for retailers and brands looking to capitalise on expansive growth in consumer eCommerce.

How a major electronics retailer ended the bot menace on its portal
Tue, 6th Sep 2022
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attack
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online shopping
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retail
For a firm operating 300 retail stores that attract ten million shoppers a year to its website, this level of bot traffic is unsustainable. It’s risking not only lost sales and rising costs but also damage to a brand image built with huge effort over many years.

Record number of Australians shopped online over last year
Fri, 19th Aug 2022
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online shopping
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research
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ecommerce
Pattern has released new research showing that in the last twelve months, a record number of Australians made a purchase online, spending AUD $62.3 billion.

Online shoppers leaving cart because of high shipping costs - report
Tue, 9th Aug 2022
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open source
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online shopping
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shipping
New research commissioned by HUBBED reveals 90% of online shoppers abandoned a cart due to high shipping costs, and 64% say the lack of security was a purchase deterrent.

FedEx and eBay team up to boost APAC eCommerce options
Mon, 11th Jul 2022
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ebay
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online shopping
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apac
FedEx Express' new alliance with eBay enables eBay sellers in APAC to sign up for a FedEx account and access the full spectrum of FedEx e-commerce delivery service options at competitive rates.

Havas solution meets critical time as brands shift to online sales
Fri, 8th Jul 2022
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online shopping
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apac
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data insights
Havas Media Group says its Havas Market solution provides businesses with a strategic full-service eCommerce offering at a time when sales are increasingly moving online.

What brands can expect from Amazon Prime Day in Australia
Tue, 5th Jul 2022
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amazon
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australian
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online shopping
Amazon Prime Day is the annual two-day shopping event, kicking off this year from July 12-13 and is the global online shopping platform's biggest sales event.

Retailers must invest in new tech to keep up with online shopping demand
Mon, 4th Jul 2022
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cx
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digital transformation
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martech
There's a higher demand for more purchasing opportunities at our fingertips, as well as greater expectations when it comes to the online customer experience."

Australian consumers loyal to retailers who deliver speed and visibility
Fri, 1st Jul 2022
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open source
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online shopping
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soti
SOTI finds extensive order visibility and speed are the most important factors for turning one-off customers into loyal, long-term buyers.

Consumers want speed, visibility in return for brand loyalty
Fri, 1st Jul 2022
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open source
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branding
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online shopping
72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.

Data crucial to capture shoppers' wallets post-COVID
Thu, 30th Jun 2022
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bi
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big data
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data analytics
First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.

New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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contact centre
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crm
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martech
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.

Retailers amongst most targeted by cybercriminals
Thu, 2nd Jun 2022
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cybersecurity
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retailers
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online shopping
While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers.

Digital commerce fraud: What it is and how to stop it
Tue, 31st May 2022
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online shopping
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online fraud
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retailers
Australia and New Zealand have experienced a 15% spike in sales from the previous year, continuing a trend that accelerated during the pandemic as the world turned to online shopping.

Online shopping up 31% this quarter - NZ Post report
Tue, 31st May 2022
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nz
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online shopping
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new zealand post
NZ Post's eCommerce Spotlight report finds online shopping for Q1 2022 is up 86% on the same quarter in 2020, before COVID-19 restrictions first came into effect.

Research unveils precarious customer loyalty for retailers
Wed, 18th May 2022
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crm
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cx
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martech
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.