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Customer data Stories - Page 11

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Customer data stories

Amperity unveils tool to monetise first-party data
Data Protection

Amperity unveils tool to monetise first-party data

Amperity launches Audience Monetization, an AI-powered tool to package and sell permissioned first-party audiences to advertisers.

By Mark Tarre • 3 min read • Fri, 23rd Jan 2026
Experts warn AI era demands tougher data protection
Data Protection

Experts warn AI era demands tougher data protection

Experts say AI-driven attacks and rampant data leaks mean organisations must verify outputs, curb collection and harden identity controls.

By Shannon Williams • 8 min read • Fri, 23rd Jan 2026
SALESmanago boosts WhatsApp & AI-led eCommerce tools
Unified Communications

SALESmanago boosts WhatsApp & AI-led eCommerce tools

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

By Mark Tarre • 3 min read • Wed, 21st Jan 2026
Twilio, AEG partner to enhance live sport & ticketing
Customer Relationship Management

Twilio, AEG partner to enhance live sport & ticketing

Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 21st Jan 2026
flydubai taps Amperity to drive data-led retail shift
Digital Transformation

flydubai taps Amperity to drive data-led retail shift

flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.

By Sean Mitchell • 3 min read • Tue, 20th Jan 2026
Five9 & Google Cloud launch unified AI contact centre CX
Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026
Salesforce launches AI Slackbot as workplace agent
Software-as-a-Service

Salesforce launches AI Slackbot as workplace agent

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

By Mark Tarre • 5 min read • Thu, 15th Jan 2026
Amperity unveils AI agent to build live customer journeys
Customer Experience

Amperity unveils AI agent to build live customer journeys

Amperity has debuted an AI Customer Data Agent that turns natural-language prompts into live segments and customer journeys for marketers.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Eagle Eye unveils AI tool for real-time retail offers
Customer Experience

Eagle Eye unveils AI tool for real-time retail offers

Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Klaviyo predicts AI voice shopping & smart returns
Digital Transformation

Klaviyo predicts AI voice shopping & smart returns

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
AI agents to reshape retail, squeeze SaaS & ad spend
Customer Experience

AI agents to reshape retail, squeeze SaaS & ad spend

AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Klaviyo boosts EMEA growth, names Europe-based Co-CEO
Software-as-a-Service

Klaviyo boosts EMEA growth, names Europe-based Co-CEO

Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.

By Mark Tarre • 4 min read • Mon, 12th Jan 2026

Stories from Other Regions

Customer data stories

Twilio, AEG expand fan tech deal across arena & LA Kings
Data Analytics

Twilio, AEG expand fan tech deal across arena & LA Kings

Twilio and AEG broaden fan-tech tie-up, rolling out data-driven engagement across AXS, Crypto.com Arena and the LA Kings brand.

By Catherine Knowles • 4 min read • Fri, 23rd Jan 2026
UK health & beauty marketers to ramp up AI in 2026
Data Analytics

UK health & beauty marketers to ramp up AI in 2026

UK health and beauty marketers plan to deepen AI use in 2026 while boosting hiring, creative budgets and influencer partnerships.

By Mark Tarre • 4 min read • Thu, 22nd Jan 2026
Walmart shopping to launch directly inside Google Gemini
Digital Transformation

Walmart shopping to launch directly inside Google Gemini

Walmart to embed shopping in Google's Gemini app, letting users browse and buy Walmart and Sam's Club items directly via AI chats.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
SaleCycle buys BEYABLE to build unified eCommerce stack
DevOps

SaleCycle buys BEYABLE to build unified eCommerce stack

SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026