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Customer data Stories - Page 10

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Customer data stories

Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
How address validation transforms Shopify deliveries
Customer Experience

How address validation transforms Shopify deliveries

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

By Edmund Ng • 5 min read • Wed, 4th Feb 2026
AI outpaces data privacy, exposing governance gaps
Storage

AI outpaces data privacy, exposing governance gaps

AI investment is surging faster than data privacy and board oversight, leaving storage gaps and weak access controls to fuel rising risk.

By Sofiah Nichole Salivio • 5 min read • Mon, 2nd Feb 2026
Bedrock Data expands AI security to Confluence
Data Protection

Bedrock Data expands AI security to Confluence

Bedrock Data adds native Confluence support to map how sensitive collaboration content flows into AI systems and expose hidden access risks.

By Kaleah Salmon • 4 min read • Sat, 31st Jan 2026
TheyDo unveils Analyst Agent for customer journey AI
Data Analytics

TheyDo unveils Analyst Agent for customer journey AI

TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Hype & Dexter rebrands to Avidly APAC in ANZ shift
Customer Relationship Management

Hype & Dexter rebrands to Avidly APAC in ANZ shift

Hype & Dexter has rebranded as Avidly APAC, aligning with Avidly Group to scale HubSpot-focused services across Australia and New Zealand.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Nike probes suspected cyber attack after data leak claim
Data Protection

Nike probes suspected cyber attack after data leak claim

Nike is investigating a suspected cyber attack after hackers claimed access to terabytes of internal data, raising global security concerns.

By Shannon Williams • 5 min read • Thu, 29th Jan 2026
AI reshapes data privacy as firms shift to real-time defence
Software-as-a-Service

AI reshapes data privacy as firms shift to real-time defence

AI-driven cloud adoption is forcing firms to swap static privacy checklists for continuous, real-time defence of sensitive data flows.

By Shannon Williams • 6 min read • Thu, 29th Jan 2026
Metro Singapore partners Eagle Eye on loyalty revamp
Digital Transformation

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Snowflake unveils AI Data Cloud 'Energy Solutions'
Data Analytics

Snowflake unveils AI Data Cloud 'Energy Solutions'

Snowflake launches Energy Solutions for its AI Data Cloud, unifying energy sector data to modernise grid planning and asset management.

By Sofiah Nichole Salivio • 6 min read • Wed, 28th Jan 2026
AI data matching: boosting accuracy & cutting costs
Data Analytics

AI data matching: boosting accuracy & cutting costs

As data grows messy and massive, AI-powered matching promises sharper insight, lower long-run costs and an edge over rigid rule-based tools.

By Edmund Ng • 9 min read • Sat, 24th Jan 2026
Syrenis launches US hub to tap privacy tech demand
Data Protection

Syrenis launches US hub to tap privacy tech demand

Syrenis opens an Atlanta hub to drive North American growth as state privacy laws fuel demand for consent and preference tech.

By Shannon Williams • 3 min read • Fri, 23rd Jan 2026

Stories from Other Regions

Customer data stories

Maestra's US customer base surges as brands ditch Klaviyo
Digital Transformation

Maestra's US customer base surges as brands ditch Klaviyo

Maestra's US customer base jumps 144% as DTC brands abandon Klaviyo for a single platform spanning email, personalisation and paid media.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
Poor data drives FCA AML fines totalling GBP £430m
Data Protection

Poor data drives FCA AML fines totalling GBP £430m

Poor-quality customer data has driven more than two-thirds of FCA AML fines since 2020, analysis finds, with penalties topping GBP £430m.

By Catherine Knowles • 4 min read • Fri, 30th Jan 2026
PushON unveils Connect to unify eCommerce marketing
Customer Relationship Management

PushON unveils Connect to unify eCommerce marketing

PushON launches Connect to unify fragmented eCommerce marketing, promising cross-channel insight and clearer links between spend and sales.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
Expert details the data 'gold' fuelling retail media
Data Protection

Expert details the data 'gold' fuelling retail media

Australian retail media booms as brands race to turn fragmented customer data into 'gold' with unified, first-party identity and AI insight.

By Belinda Lloyd • 6 min read • Thu, 29th Jan 2026
AI and data breaches force new approach to privacy
Data Protection

AI and data breaches force new approach to privacy

Rising data breaches and rapid AI adoption are forcing Australian boards to rethink privacy, shifting focus from perimeter security to full data lifecycle.

By Shannon Williams • 6 min read • Wed, 28th Jan 2026
AI forces Australian firms to make privacy a priority
Data Protection

AI forces Australian firms to make privacy a priority

AI's rapid spread is forcing Australian organisations to treat data privacy as a constant priority, reshaping risk, policy and vendor scrutiny.

By Shannon Williams • 5 min read • Wed, 28th Jan 2026