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Customer data Stories - Page 7

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Customer data stories

Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Cyber attacks stay near record high as GenAI risks grow
EduTech

Cyber attacks stay near record high as GenAI risks grow

Global cyber attacks hover near record highs as unchecked workplace GenAI use exposes sensitive data in one in 31 corporate prompts.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026
Shopify, Klaviyo deepen tie-up for global eCommerce
Customer Relationship Management

Shopify, Klaviyo deepen tie-up for global eCommerce

Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

By Mark Tarre • 4 min read • Tue, 10th Mar 2026
Teradata adds agentic, multimodal tools to vector store
Hybrid Cloud

Teradata adds agentic, multimodal tools to vector store

Teradata boosts Enterprise Vector Store with agentic, multimodal tools to unify unstructured data for governed, large-scale AI workloads.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Mar 2026
Dell email mixes payment-style header with promos
Malware

Dell email mixes payment-style header with promos

Dell draws scrutiny after a promo email mimics a payment remittance notice, blurring lines between marketing, transactions and phishing risks.

By Kaleah Salmon • 4 min read • Sat, 7th Mar 2026
Trust, transformation and the women leading modern client partnerships
Customer Relationship Management

Trust, transformation and the women leading modern client partnerships

Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.

By Laura Fox • 5 min read • Fri, 6th Mar 2026
Tamr doubles SaaS revenue as AI drives data mastering
Unified Communications

Tamr doubles SaaS revenue as AI drives data mastering

Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.

By Karen Joy Bacudo • 4 min read • Fri, 6th Mar 2026
The future of marketing is built on open data infrastructure
Data Analytics

The future of marketing is built on open data infrastructure

Marketing's future belongs to teams that master open, unified data infrastructure instead of guessing through disconnected systems.

By Monica Ohara • 4 min read • Thu, 5th Mar 2026
Amperity hires Bridget Perry as Chief Marketing Officer
Data Protection

Amperity hires Bridget Perry as Chief Marketing Officer

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

By Sean Mitchell • 4 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Satellite Connect Europe seals five MNO trial deals
Unified Communications

Satellite Connect Europe seals five MNO trial deals

Satellite Connect Europe signs five-operator pact to trial direct-to-device satellite mobile broadband across Europe from summer 2026.

By Sean Mitchell • 3 min read • Wed, 4th Mar 2026

Stories from Other Regions

Customer data stories

NZ small businesses embrace AI but struggle to scale use
Digital Transformation

NZ small businesses embrace AI but struggle to scale use

Over half of SMEs in New Zealand now use AI, but most still lack training and strategy to turn experiments into real productivity gains.

By Catherine Knowles • 4 min read • Tue, 10th Mar 2026
Hiswai launches Zuno AI chat to power smarter websites
Document Management

Hiswai launches Zuno AI chat to power smarter websites

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026
UK shoppers warm to AI agents but trust concerns grow
Data Protection

UK shoppers warm to AI agents but trust concerns grow

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
AI at Goddiva, a woman's perspective
Data Analytics

AI at Goddiva, a woman's perspective

At Goddiva, women across design to leadership are steering AI to sharpen creativity, deepen customer insight and reshape fashion eCommerce.

By Amber Domenech • 5 min read • Fri, 6th Mar 2026
Why women entrepreneurs must own their digital identity
Blockchain

Why women entrepreneurs must own their digital identity

Women founders risk empires built on rented platforms; owning domains turns digital identity into an asset they control and can scale.

By Rachel Sterling • 4 min read • Thu, 5th Mar 2026
myPlates names Shikha Thakur Head of Marketing Performance
DevOps

myPlates names Shikha Thakur Head of Marketing Performance

myPlates appoints Shikha Thakur Head of Marketing Performance to drive data-led digital growth and transform into a consumer-focused brand.

By Mark Tarre • 4 min read • Wed, 4th Mar 2026
Wickes debuts home improvement retail media network
Digital Transformation

Wickes debuts home improvement retail media network

Wickes has launched Wickes Connected Retail Media with Epsilon, blending store and digital data to target home improvement shoppers.

By Sofiah Nichole Salivio • 4 min read • Mon, 2nd Mar 2026