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Customer data Stories - Page 4

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Customer data stories

Booking.com warns some customers of possible data exposure
Data Protection

Booking.com warns some customers of possible data exposure

Travel customers could face phishing scams after Booking.com found suspicious activity may have exposed names, contact details and reservation data.

By Mark Tarre • 4 min read • Last month
From DSPM to data protection: Closing the last mile on sensitive data in the era of AI
Storage

From DSPM to data protection: Closing the last mile on sensitive data in the era of AI

Visibility alone will not stop sensitive data leaking into AI tools, so security teams must turn DSPM findings into live controls and data lineage.

By Franklin Nguyen • 6 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Last month
5 eCommerce trends set to define 2026
Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Last month
Accordion buys A5 to deepen Salesforce consultancy
Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

The deal gives private equity clients wider Salesforce support across sales, pricing and revenue systems, plus delivery teams in three regions.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Amperity expands Australian operations with AWS rollout
Software-as-a-Service

Amperity expands Australian operations with AWS rollout

Australian retailers and other regulated firms can now keep customer data in-country as Amperity adds AWS hosting in Sydney and Melbourne.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Commvault adds structured data controls for AI risk
Data Protection

Commvault adds structured data controls for AI risk

Security teams will soon be able to track sensitive information in vector databases as Commvault extends AI risk controls beyond unstructured data.

By Sean Mitchell • 4 min read • Last month
Paysecure and Yaspa partner to link open banking platforms
Data Analytics

Paysecure and Yaspa partner to link open banking platforms

Merchants will gain a single connection to open banking payments and fraud checks as the two fintechs combine routing data and bank identity tools.

By Shannon Williams • 3 min read • Last month
Agentic AI raises new cybersecurity and privacy risks
Data Protection

Agentic AI raises new cybersecurity and privacy risks

Organisations face fresh breach and privacy exposure as autonomous AI agents gain access to tools, data and records across their systems.

By Mark Tarre • 5 min read • Last month
Progress adds AI search & personalisation to Sitefinity
Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Last month

Stories from Other Regions

Customer data stories

Atis app launch adds loyalty and direct ordering channel
Digital Transformation

Atis app launch adds loyalty and direct ordering channel

Half of atis orders are already digital, and its first app will let customers collect points, skip queues and pre-order bowls.

By Sean Mitchell • 4 min read • Last month
Australian skincare founder hit by chargeback scams
Data Protection

Australian skincare founder hit by chargeback scams

Tens of thousands of dollars in disputed payments have left a Sydney skincare business exposed as household budgets tighten and chargeback fraud rises.

By Shannon Williams • 4 min read • Last month
SharkNinja retail media drive lifts sales at Noel Leeming
Digital Signage

SharkNinja retail media drive lifts sales at Noel Leeming

Retail media helped SharkNinja lift unit sales by 12 per cent at Noel Leeming, with Facebook ad spend returning more than USD $15 per dollar.

By Mark Tarre • 3 min read • Last month
Regulated data dominates AI breaches in finance sector
Malware

Regulated data dominates AI breaches in finance sector

Managed AI tools are gaining ground in finance, yet regulated data still drives most policy breaches as staff mix personal and corporate accounts.

By Shannon Williams • 4 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month
Tenzo appoints Jane O'Riordan as Chair of the Board
Software-as-a-Service

Tenzo appoints Jane O'Riordan as Chair of the Board

With margins under pressure across hospitality, the data platform has added Jane O'Riordan to guide strategy as it targets UK and overseas growth.

By Sofiah Nichole Salivio • 4 min read • Last month
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Last month
Stampede launches SNAPguard for hospitality guest Wi-Fi
Software-as-a-Service

Stampede launches SNAPguard for hospitality guest Wi-Fi

Hospitality operators could see faster guest logins and better data capture, as the system links public Wi-Fi access with marketing tools.

By Kaleah Salmon • 3 min read • Last month