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Customer data Stories - Page 6

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Customer data stories

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Customer data stories

BloodHound expands identity attack path mapping reach
Data Protection

BloodHound expands identity attack path mapping reach

SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.

By Catherine Knowles • 4 min read • Fri, 20th Mar 2026
Informatica deepens Microsoft Fabric tie-up in Switzerland
Data Protection

Informatica deepens Microsoft Fabric tie-up in Switzerland

Informatica adds Microsoft Fabric Open Mirroring support and opens a Swiss Azure delivery hub to boost governed data for AI and analytics.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
From complexity to clarity: Why eCommerce needs clean customer data
Data Protection

From complexity to clarity: Why eCommerce needs clean customer data

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

By Greg Brown • 4 min read • Tue, 17th Mar 2026
Dentsu ANZ appoints Danica Bellchambers to lead AI
Data Analytics

Dentsu ANZ appoints Danica Bellchambers to lead AI

Dentsu ANZ names Danica Bellchambers Chief Data & Technology Officer to unify data, tech and AI across media, creative and CX teams.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
OpenAI drops ChatGPT checkout to pursue agent vision
Marketing Technologies

OpenAI drops ChatGPT checkout to pursue agent vision

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

By Sofiah Nichole Salivio • 4 min read • Tue, 17th Mar 2026
AI agents drive surge in cyber threats & extortion
Malware

AI agents drive surge in cyber threats & extortion

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

By Sofiah Nichole Salivio • 6 min read • Sat, 14th Mar 2026
Komerz buys Glassbox in deal valuing firm at USD $330m
Customer Experience

Komerz buys Glassbox in deal valuing firm at USD $330m

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

By Mark Tarre • 3 min read • Fri, 13th Mar 2026
Banks lag ISO 20022 deadline as data issues persist
Digital Transformation

Banks lag ISO 20022 deadline as data issues persist

Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Auxia hits 100bn AI decisions as enterprises scale up
Software-as-a-Service

Auxia hits 100bn AI decisions as enterprises scale up

Auxia passes 100bn AI 'revenue decisions' as enterprises shift from genAI trials to agent-based systems that drive measurable top-line gains.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026

Stories from Other Regions

Customer data stories

Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
Legado nears 500,000 users as fintech digitises paperwork
Software-as-a-Service

Legado nears 500,000 users as fintech digitises paperwork

Edinburgh fintech Legado nears 500,000 users as financial firms pour into digital document controls under rising regulatory scrutiny.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
AI CX ambitions outpace readiness for Australian firms
Customer Relationship Management

AI CX ambitions outpace readiness for Australian firms

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026