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Customer data Stories - Page 8

Asian Stories

Customer data stories

Redefining retail discovery for Southeast Asian brands with Gen AI
Digital Transformation

Redefining retail discovery for Southeast Asian brands with Gen AI

Generative AI is reshaping how Southeast Asian consumers discover, trust and buy, pushing brands to fight for visibility on the AI shelf.

By Simone Morandi • 5 min read • Fri, 20th Feb 2026

Global Stories

Customer data stories

Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
How insurance providers are making their customer data AI ready
Data Analytics

How insurance providers are making their customer data AI ready

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

By Helen Richardson • 5 min read • Fri, 27th Feb 2026
Google & Klaviyo deepen AI pact for agentic commerce
Customer Relationship Management

Google & Klaviyo deepen AI pact for agentic commerce

Google and Klaviyo are deepening ties to power AI “agentic commerce”, linking ads, search and RCS messaging to real-time customer data.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
ANZ marketers turn to AI as customer expectations soar
Digital Transformation

ANZ marketers turn to AI as customer expectations soar

ANZ marketers embrace AI to meet soaring demands for real-time, two-way customer conversations, but patchy data and generic campaigns hold them back.

By Shannon Williams • 5 min read • Thu, 26th Feb 2026
GenAI misuse & ransomware drive surge in cyber attacks
Malware

GenAI misuse & ransomware drive surge in cyber attacks

Global cyber attacks hit 2,090 a week in January as ransomware surges and risky GenAI use exposes fresh data-leak and intrusion paths.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Building an enterprise data integrity architecture for AI and compliance
Customer Relationship Management

Building an enterprise data integrity architecture for AI and compliance

Enterprises must replace ad-hoc data cleansing with real-time, AI-ready data integrity architecture to secure compliance and competitive edge.

By Bobby Joseph • 6 min read • Wed, 25th Feb 2026
Marketers lag on AI tools amid data & trust concerns
Data Protection

Marketers lag on AI tools amid data & trust concerns

Marketers are hesitant to embrace AI as data quality, security fears and skills gaps fuel a widening confidence and adoption divide.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Feb 2026
How phone validation turns dead leads into real sales
Customer Relationship Management

How phone validation turns dead leads into real sales

Sales teams waste time on dead numbers; verified phone data turns outreach into real conversations, better leads and higher conversions.

By Edmund Ng • 5 min read • Tue, 24th Feb 2026
Treasure Data unveils AI-powered command line tool
DevOps

Treasure Data unveils AI-powered command line tool

Treasure Data launches Treasure Code, an AI-native command line that lets teams manage complex CDP operations and workflows in plain English.

By Mark Tarre • 3 min read • Tue, 24th Feb 2026
SAP rebrands Emarsys as Engagement Cloud for AI CX
Software-as-a-Service

SAP rebrands Emarsys as Engagement Cloud for AI CX

SAP renames Emarsys as Engagement Cloud, adding an enterprise edition to unify governed, AI-driven customer interactions across systems.

By Sofiah Nichole Salivio • 3 min read • Sat, 21st Feb 2026
Firms race to counter fast-evolving AI-driven fraud
Data Analytics

Firms race to counter fast-evolving AI-driven fraud

Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
CrowdStrike, Qualtrics link up to secure AI-driven data
Data Protection

CrowdStrike, Qualtrics link up to secure AI-driven data

CrowdStrike links Falcon Shield with Qualtrics XM to extend SaaS security, monitoring and automated policy enforcement across experience data.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026

Stories from Other Regions

Customer data stories

Stampede tech boosts Starfish Loves Coffee loyalty
Customer Relationship Management

Stampede tech boosts Starfish Loves Coffee loyalty

London brunch spot Starfish Loves Coffee hits 85-90% retention after Jubilee push using Stampede's automated guest engagement platform.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
UK restaurants back tech, prioritising online ordering
Robotics

UK restaurants back tech, prioritising online ordering

UK restaurants plan fresh tech investment for 2026, betting most heavily on online ordering and delivery ahead of AI and smart kitchens.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
UK fashion brands swap viral hype for AI & loyalty
Digital Transformation

UK fashion brands swap viral hype for AI & loyalty

UK fashion brands are ditching viral trend-chasing in favour of AI-powered personalisation, loyalty-building and deeper influencer storytelling.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026
Vertali boosts global hiring amid mainframe security boom
Disaster Recovery

Vertali boosts global hiring amid mainframe security boom

Vertali expands its global workforce across technical, programme and support roles as mainframe security and modernisation demand surges.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026