Zendesk stories - Page 3

PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.

The acquisition furthers the company's commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.

Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.

Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.

Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.

Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.

Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.

New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.