DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers

Zendesk stories - Page 2

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How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
The impact of bad customer experiences goes far beyond short-term sales.
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What the people say - Gartner’s November Customers’ Choices
Tue, 20th Nov 2018
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microsoft
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virtualisation
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bi
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
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Zendesk launches new workflow and collaboration tools
Mon, 11th Jun 2018
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uc
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zendesk
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workflow solutions
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."
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Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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contact centre
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crm
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
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Is the end of open source VoIP in sight? Five reasons why it's on the way out
Thu, 10th Aug 2017
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microsoft
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open source
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telecommunications
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
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Zendesk & AWS - new data center coming to Sydney next month
Wed, 26th Jul 2017
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cloud services
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colocation
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hyperscale
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
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Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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ml
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it automation
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ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
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The changing customer demands non-traditional support channels
Mon, 19th Sep 2016
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crm
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cx
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martech
​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
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Zendesk, Google Play help businesses respond to customer app reviews
Mon, 23rd May 2016
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smartphones
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zendesk
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google play
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
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New SMS channel launched by Zendesk
Fri, 13th May 2016
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contact centre
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telecommunications
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sms
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
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Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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martech
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cdp
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”
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Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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uc
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voip
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crm
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
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Zendesk adds customer service add-in to Outlook
Tue, 24th Nov 2015
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crm
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martech
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outlook
“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."
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Zendesk invests in Melbourne as tech hub
Fri, 20th Nov 2015
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innovation
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zendesk
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enterprise technology
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.
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Zendesk launches predictive analytics feature for enterprise
Fri, 9th Oct 2015
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crm
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martech
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enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."
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Zendesk's ANZ team continues to grow
Thu, 9th Apr 2015
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jobs
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zendesk
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business software
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.
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Zendesk takes customer service to apps and websites with Embeddables
Thu, 4th Dec 2014
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apple
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crm
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martech
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.
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Zendesk praises ANZ market as customer base doubles...
Fri, 7th Feb 2014
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nz
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zendesk
Zendesk has nearly doubled its customers across Australia and New Zealand in the past year, rising to almost 3,000 customers from 1,500 local customers in January 2013.
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Kiwi IT customers ready to spend more…
Fri, 9th Aug 2013
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ict
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zendesk
New Zealand beats Australia to lead the world for customer satisfaction as new Zendesk report claims the public is now prepared to dig deep into their pockets once again.
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Zendesk seeks double success after sales scoop
Mon, 4th Mar 2013
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nz
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express data
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zendesk
Cloud-based provider tasks new director of sales with doubling sales across the next 12 months in ANZ.
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Zendesk continues upward growth trend in ANZ
Wed, 16th Jan 2013
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nz
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zendesk
Company confirms 1,500 Australian customer sign up along with 350 across New Zealand.
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Zendesk's fresh funding fuels cloud-based apps
Thu, 20th Sep 2012
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zendesk
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.
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Zendesk launches mobile web support portal
Wed, 29th Aug 2012
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smartphones
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technology gifts
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twitter
Zendesk launches a new mobile customer portal, enabling more than 20,000 businesses to offer improved self-support anytime.
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7 tips for taking customer support social
Wed, 27th Jun 2012
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contact centre
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gartner
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social media
Your customers are all there - why aren't you? Most companies say that it is a fear of situations ‘gone wrong’.
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