Zendesk stories - Page 2

How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
The impact of bad customer experiences goes far beyond short-term sales.

What the people say - Gartner’s November Customers’ Choices
Tue, 20th Nov 2018
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microsoft
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virtualisation
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bi
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.

Zendesk launches new workflow and collaboration tools
Mon, 11th Jun 2018
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uc
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zendesk
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workflow solutions
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."

Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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contact centre
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crm
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.

Is the end of open source VoIP in sight? Five reasons why it's on the way out
Thu, 10th Aug 2017
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microsoft
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open source
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telecommunications
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.

Zendesk & AWS - new data center coming to Sydney next month
Wed, 26th Jul 2017
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cloud services
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colocation
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hyperscale
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.

Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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ml
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it automation
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ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.

The changing customer demands non-traditional support channels
Mon, 19th Sep 2016
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crm
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cx
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martech
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

Zendesk, Google Play help businesses respond to customer app reviews
Mon, 23rd May 2016
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smartphones
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zendesk
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google play
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.

New SMS channel launched by Zendesk
Fri, 13th May 2016
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contact centre
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telecommunications
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sms
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.

Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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martech
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cdp
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”

Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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uc
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voip
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crm
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."

Zendesk adds customer service add-in to Outlook
Tue, 24th Nov 2015
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crm
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martech
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outlook
“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."

Zendesk invests in Melbourne as tech hub
Fri, 20th Nov 2015
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innovation
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zendesk
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enterprise technology
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.

Zendesk launches predictive analytics feature for enterprise
Fri, 9th Oct 2015
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crm
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martech
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enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."

Zendesk's ANZ team continues to grow
Thu, 9th Apr 2015
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jobs
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zendesk
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business software
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.

Zendesk takes customer service to apps and websites with Embeddables
Thu, 4th Dec 2014
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apple
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crm
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martech
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

Zendesk praises ANZ market as customer base doubles...
Fri, 7th Feb 2014
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nz
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zendesk
Zendesk has nearly doubled its customers across Australia and New Zealand in the past year, rising to almost 3,000 customers from 1,500 local customers in January 2013.

Kiwi IT customers ready to spend more…
Fri, 9th Aug 2013
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ict
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zendesk
New Zealand beats Australia to lead the world for customer satisfaction as new Zendesk report claims the public is now prepared to dig deep into their pockets once again.

Zendesk seeks double success after sales scoop
Mon, 4th Mar 2013
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nz
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express data
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zendesk
Cloud-based provider tasks new director of sales with doubling sales across the next 12 months in ANZ.

Zendesk continues upward growth trend in ANZ
Wed, 16th Jan 2013
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nz
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zendesk
Company confirms 1,500 Australian customer sign up along with 350 across New Zealand.

Zendesk's fresh funding fuels cloud-based apps
Thu, 20th Sep 2012
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zendesk
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

Zendesk launches mobile web support portal
Wed, 29th Aug 2012
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smartphones
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technology gifts
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twitter
Zendesk launches a new mobile customer portal, enabling more than 20,000 businesses to offer improved self-support anytime.

7 tips for taking customer support social
Wed, 27th Jun 2012
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contact centre
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gartner
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social media
Your customers are all there - why aren't you? Most companies say that it is a fear of situations ‘gone wrong’.