Zendesk stories - Page 1
Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
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The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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customers
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Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis Labs discovers SQLi and access flaws in Zendesk
Wed, 16th Nov 2022
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cybersecurity
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zendesk
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security vulnerabilities
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
New Relic to help hundreds of early-stage companies scale
Wed, 2nd Nov 2022
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martech
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cx
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partner programmes
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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ai
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martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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crm
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ai
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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network infrastructure
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network management
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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open source
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive and SurveyMonkey platform
Fri, 29th Oct 2021
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martech
“This is a testament to the strength of our agile products and talented team. Zendesk and Momentive share a culture centred around our people, our communities and the customers we serve."
Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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contact centre
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project management
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zendesk
"Businesses must invest in the tools, processes and resources that empower agility and drive long-term success."
Zendesk launches messaging solution with advanced capabilities
Tue, 2nd Feb 2021
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crm
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martech
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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chatbots
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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whatsapp
“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.
The one thing successful startups have in common? Quality CX
Tue, 14th Jul 2020
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crm
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cx
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martech
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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martech
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zendesk
Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.
COVID-19: Outbreak sees CX support tickets skyrocket globally
Fri, 27th Mar 2020
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crm
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wfh
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cx
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
ANZ businesses unable to meet changing customer expectations, Zendesk states
Thu, 16th Jan 2020
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crm
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cx
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"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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crm
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contact centre
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cloud services
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Thu, 19th Sep 2019
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devops
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cx
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martech
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Mon, 15th Jul 2019
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cloud services
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bi
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big data
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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martech
The impact of bad customer experiences goes far beyond short-term sales.