Zendesk stories - Page 1

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.

Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.

Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.

Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.

Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.

“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."

"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service. 

“This is a testament to the strength of our agile products and talented team. Zendesk and Momentive share a culture centred around our people, our communities and the customers we serve."

"Businesses must invest in the tools, processes and resources that empower agility and drive long-term success."

The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.

A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.

“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."

There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers. 

Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.

The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.

"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.

Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.

Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.