Customer service stories - Page 34
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Thu, 30th Jun 2016
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Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
Sky TV 'revitalising' its back-office CRM and revenue streams
Fri, 17th Jun 2016
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Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.
CompTIA launches customer retention tool for MSPs
Wed, 1st Jun 2016
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CompTIA launches Managed Services Client Lifecycle tool to help MSPs boost customer acquisition, retention, and growth.
Hospitals enhance staff productivity with new clinical smartphone
Mon, 30th May 2016
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Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
Mon, 30th May 2016
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LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Air New Zealand's latest innovation is all about robots
Mon, 30th May 2016
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Air New Zealand is using robotic technology from Invert Robotics to remotely inspect its fleet of aircraft, ensuring safety for employees and customers.
Tecala brings on new Melbourne executive to support growth
Thu, 26th May 2016
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Ryan Clements strengthens Tecala's Melbourne force, bolstering their surge in cloud and ICT services amidst expansion.
Poor customer service costing Aussie businesses $11 billion a year
Wed, 25th May 2016
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Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.
A happy customer: Conbrio solving problems with top-notch customer service
Mon, 23rd May 2016
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Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.
Local Melbourne business boosts customer service with online portal
Wed, 18th May 2016
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Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Kiwi developer takes Artificial Intelligence to new heights
Fri, 22nd Apr 2016
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Touchpoint Group's Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.
Fusion5: New Zealand's new leading CRM partner?
Wed, 6th Apr 2016
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Fusion5, recently crowned Customer Relationship Management Partner of the Year by Microsoft New Zealand, solidifies its position as a top CRM contender.
Aussie companies failing when it comes to email marketing
Wed, 6th Apr 2016
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Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.
REFFIND launchs new unified HR platform
Tue, 5th Apr 2016
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REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.
Unified Brand to bring digital signage content to a larger market
Fri, 1st Apr 2016
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Unified Brand expands digital signage market through partnership with Rise Vision. More applications to be released. #digitalcontent #partnership.
Have you heard? Customer experience is where it's at
Tue, 22nd Mar 2016
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Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.
Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Superior customer service aim of the game with new Verizon solution
Fri, 11th Mar 2016
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Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.
Skinny and 2Degrees NZ's top mobile service providers
Mon, 7th Mar 2016
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Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.