Customer service stories - Page 33

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

Vodafone to enhance customer focus and service after complaints. Issues include charges, invoicing, and mobile plan confusion.

You'd think that over time, we'd start getting better at the things we do. Apparently, that's not the case for customer experience.

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.