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Customer engagement stories

Flam raises USD $40 million in QED-led funding round
Software-as-a-Service

Flam raises USD $40 million in QED-led funding round

The cash will fund research, product expansion and overseas sales as the San Francisco-based company grows beyond 100 enterprise customers.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Australian consumers ditch AI chats over memory gaps
Customer Relationship Management

Australian consumers ditch AI chats over memory gaps

Nearly seven in 10 Australians walk away from AI service chats when bots fail to recall earlier exchanges, a Twilio survey finds.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Guidewire appoints Zack Levy as APAC services head
Software-as-a-Service

Guidewire appoints Zack Levy as APAC services head

Asia-Pacific insurers facing cloud and AI overhauls may get tighter delivery oversight as Guidewire reshapes its regional leadership team.

By Joseph Gabriel Lagonsin • 3 min read • Last week
OneKloudX promotes Sandy Kistas to services director
Software-as-a-Service

OneKloudX promotes Sandy Kistas to services director

The appointment aims to tighten project delivery and margins as the ERP consultancy expands its Australia and New Zealand practice.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Why verification should be the first step in your email strategy
Marketing Technologies

Why verification should be the first step in your email strategy

Poor data can sink campaign results, inflate bounce rates and waste sales effort before a single email is sent.

By Shivani Pimpili • 5 min read • Last week
Gym-goers more likely to buy after workouts, study finds
Point of Sale

Gym-goers more likely to buy after workouts, study finds

Post-workout moods are fuelling sales, with a UK survey finding 90% of gym-goers are more likely to buy after exercise.

By Sofiah Nichole Salivio • 3 min read • Last week
TiVo launches Agent TiVo for AI entertainment discovery
Personalisation

TiVo launches Agent TiVo for AI entertainment discovery

Viewers could spend less time searching and more time watching as TiVo adds conversational AI search across fragmented TV and streaming catalogues.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Half of Australians identify as gamers, Havas finds
Gaming

Half of Australians identify as gamers, Havas finds

The survey points to tighter rules, stronger brand scrutiny and gaming's growing role in how Australians socialise, learn and spend.

By Sean Mitchell • 4 min read • This month
inDrive names new leaders for food, ads & delivery
Fintech

inDrive names new leaders for food, ads & delivery

The move signals inDrive's push into groceries, ads and courier services to deepen user engagement and diversify revenue across 48 countries.

By Sofiah Nichole Salivio • 4 min read • This month
AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • This month
Mastercard & Backbase launch AI banking collaboration
Software-as-a-Service

Mastercard & Backbase launch AI banking collaboration

Banks on Backbase's platform will gain access to Mastercard's AI tools as lenders race to turn experiments into production systems.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Customer engagement stories

Sapiens launches AI-native insurance platform for insurers
Software-as-a-Service

Sapiens launches AI-native insurance platform for insurers

Insurers could cut costly system overhaul delays as the new software embeds AI in core policy, claims and billing workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Beyond badge-scans: why tech events should be designed for trust
Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Last week
Sunderland extends Seriös Group data partnership deal
Data Analytics

Sunderland extends Seriös Group data partnership deal

A shared data platform is now helping Sunderland link match preparation, fan engagement and sales, as clubs chase better decisions and growth.

By Sofiah Nichole Salivio • 4 min read • This month
Carsales launches Nexgate software for dealer teams
Software-as-a-Service

Carsales launches Nexgate software for dealer teams

Dealer groups could save time as the platform unites stock, pricing and buyer data, helping staff act faster on sales opportunities.

By Sean Mitchell • 4 min read • This month
Compare Club hires tech chiefs for AI-led platform
Data Analytics

Compare Club hires tech chiefs for AI-led platform

The move aims to make Club+ more proactive, with alerts on savings and switching opportunities instead of waiting for customers to compare again.

By Sean Mitchell • 5 min read • This month
Blue Machines AI launches Aurora for Indian BFSI calls
Private Cloud

Blue Machines AI launches Aurora for Indian BFSI calls

Banks and insurers in India may cut transcription errors on EMI amounts and policy numbers as a multilingual model targets noisy calls.

By Karen Joy Bacudo • 4 min read • This month
Netcore & GlobalPay unite customer engagement systems
Customer Relationship Management

Netcore & GlobalPay unite customer engagement systems

Customers now get faster follow-up on currency and remittance enquiries as GlobalPay links 12 channels with sales tools on one platform.

By Karen Joy Bacudo • 4 min read • This month