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Customer data Stories - Page 18

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Customer data stories

Zoho unveils Zia Hubs to enhance AI business data analysis
Document Management

Zoho unveils Zia Hubs to enhance AI business data analysis

Zoho launches Zia Hubs within WorkDrive to simplify analysis of unstructured business data, enhancing AI-driven insights across varied file formats globally by late 2025.

By Melvin Hipolito • 4 min read • Wed, 18th Jun 2025
NiCE & Snowflake partner to boost secure AI-driven data sharing
Unified Communications

NiCE & Snowflake partner to boost secure AI-driven data sharing

NiCE teams up with Snowflake to enable secure, AI-driven sharing and automation of customer data, enhancing efficiency and personalisation across enterprises.

By Melvin Hipolito • 3 min read • Tue, 17th Jun 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

Customer Data Platforms are evolving beyond marketing, becoming essential for unified data, AI readiness, and privacy compliance across enterprises.

By Steven Schuler • 5 min read • Tue, 17th Jun 2025
Amplitude launches AI Agents to streamline product optimisation
Software-as-a-Service

Amplitude launches AI Agents to streamline product optimisation

Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025
HubSpot launches direct connector for ChatGPT CRM insights
Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025
How retailers can stay profitable amidst economic uncertainty
Digital Transformation

How retailers can stay profitable amidst economic uncertainty

Retailers must harness data-driven agility and real-time inventory visibility to navigate U.S. tariffs and economic uncertainty while staying profitable.

By Jamie Cairns • 3 min read • Thu, 5th Jun 2025
Adidas data breach highlights supply chain risk for retailers
Data Protection

Adidas data breach highlights supply chain risk for retailers

Adidas has suffered a data breach via a third-party provider, exposing customer information and highlighting rising cyber risks in retail supply chains.

By Kaleah Salmon • 4 min read • Thu, 29th May 2025
LexisNexis data breach exposes 364,000 personal records
Data Protection

LexisNexis data breach exposes 364,000 personal records

LexisNexis has suffered a data breach exposing personal details of over 364,000 people via a third-party software platform, raising security concerns.

By Kaleah Salmon • 4 min read • Thu, 29th May 2025
The new customer data imperative: Real-life challenges and recommendations
Customer Experience

The new customer data imperative: Real-life challenges and recommendations

Organisations face data silos and quality issues in customer data investments, yet marketing-IT collaboration and clear use cases help unlock value, experts reveal.

By Billy Loizou • 8 min read • Thu, 22nd May 2025
AI reshapes strategies at Asia Pacific loyalty and retail conference
Data Analytics

AI reshapes strategies at Asia Pacific loyalty and retail conference

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
From compliance to campaigns: Data collaboration as Finserv's Marketing Edge
Data Protection

From compliance to campaigns: Data collaboration as Finserv's Marketing Edge

Australian financial services marketers face stricter privacy laws but can harness secure data collaboration for tailored, compliant, and effective campaigns.

By Richard Knott • 4 min read • Tue, 20th May 2025

Stories from Other Regions

Customer data stories

UK brands risk loyalty loss as personalisation gap widens
Customer Experience

UK brands risk loyalty loss as personalisation gap widens

Over half of UK consumers feel brands lack personal touch, risking loyalty as marketers struggle to leverage real-time data for tailored experiences, says SAP Emarsys.

By Jed Nykolle Harme • 3 min read • Thu, 26th Jun 2025
Australian survey reveals risky passwords & distrust of AI
Phishing

Australian survey reveals risky passwords & distrust of AI

A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.

By Melvin Hipolito • 4 min read • Thu, 26th Jun 2025
What CISOs wish PR teams knew
Data Protection

What CISOs wish PR teams knew

CISOs urge PR teams to prioritise accuracy over speed in breach communications and to understand cybersecurity basics for better crisis cooperation.

By Christopher Zahn • 4 min read • Mon, 23rd Jun 2025
Sagacity offers UK consumer data via Databricks for AI use
Data Protection

Sagacity offers UK consumer data via Databricks for AI use

Sagacity has partnered with Databricks to offer instant access to the UK's largest permissioned consumer datasets for AI and personalisation projects.

By Kaleah Salmon • 4 min read • Fri, 20th Jun 2025
Turning personalisation into profit: What's holding businesses back?
Customer Relationship Management

Turning personalisation into profit: What's holding businesses back?

Despite personalisation's proven ability to boost loyalty and revenue, 41% of Australian restaurants struggle to track its success and scale its impact effectively.

By Kinesh Patel • 5 min read • Wed, 11th Jun 2025
Australian brands lag in AI, data & privacy readiness: report
Data Analytics

Australian brands lag in AI, data & privacy readiness: report

A report reveals Australian brands lag in AI use, data strategy and privacy readiness, risking competitiveness amid digital disruption and budget cuts.

By Melania Watson • 4 min read • Tue, 3rd Jun 2025
UK unveils £16 million plan to boost retail cyber defences
Marketing Technologies

UK unveils £16 million plan to boost retail cyber defences

The UK Government launches £16 million cybersecurity boost for retailers amid rising attacks, including a high-profile Dior data breach affecting global customers.

By Shannon Williams • 4 min read • Fri, 16th May 2025