DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers
Asia

Customer data Stories - Page 16

Global Stories

Customer data stories

Telcos are sitting on gold. Now AI is unlocking the lode
Customer Relationship Management

Telcos are sitting on gold. Now AI is unlocking the lode

AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.

By Letchu Narayanan • 4 min read • Fri, 5th Sep 2025
Mortar Group appoints Paul Sigaloff as first Global Chief Customer Officer
Customer Relationship Management

Mortar Group appoints Paul Sigaloff as first Global Chief Customer Officer

Mortar Group has named Paul Sigaloff as its first global chief customer officer to drive international growth and enhance its customer-focused marketing platform.

By Melvin Hipolito • 3 min read • Wed, 3rd Sep 2025
Adobe names Meredith O'Ryan Director of Enterprise Marketing
Digital Transformation

Adobe names Meredith O'Ryan Director of Enterprise Marketing

Meredith O'Ryan has been named Adobe's Director of Enterprise Marketing for Australia and New Zealand, also overseeing flagship events across Asia Pacific.

By Melvin Hipolito • 3 min read • Wed, 27th Aug 2025
Transcend launches AI tools for compliance with data privacy laws
Data Protection

Transcend launches AI tools for compliance with data privacy laws

Transcend has launched AI tools providing strict controls on data training and deletion, helping firms meet growing global privacy regulations like GDPR and the EU AI Act.

By Shannon Williams • 3 min read • Thu, 21st Aug 2025
David Jones, BWS & The Iconic expand digital post-purchase offers
Digital Transformation

David Jones, BWS & The Iconic expand digital post-purchase offers

David Jones, BWS and The Iconic partner with Rokt to offer tailored post-purchase promotions, enhancing customer experience and boosting revenue.

By Kaleah Salmon • 3 min read • Thu, 21st Aug 2025
Xero & Constant Contact launch free tool for smarter marketing
Customer Experience

Xero & Constant Contact launch free tool for smarter marketing

Xero and Constant Contact have launched a free integration linking customer data to automate marketing, helping small businesses boost engagement and efficiency.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025
Anchora marks Asia-Pacific growth with La Trobe University win
EduTech

Anchora marks Asia-Pacific growth with La Trobe University win

Anchora celebrates its fourth anniversary with a major win at La Trobe University, boosting its digital transformation footprint across the Asia-Pacific region.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
The agentic AI revolution: Experts explain key business trends
Data Analytics

The agentic AI revolution: Experts explain key business trends

Agentic AI is transforming business with smarter virtual assistants and personalised marketing, reshaping customer experience and operational workflows globally.

By Staff Writer • 6 min read • Wed, 6th Aug 2025
Sensitive data exposure rises with employee use of GenAI tools
Marketing Technologies

Sensitive data exposure rises with employee use of GenAI tools

A quarter of files and 4.37% of prompts shared with GenAI tools contained sensitive data, raising security risks as employees use more AI applications.

By Jed Nykolle Harme • 4 min read • Sat, 2nd Aug 2025
World Aquatics to migrate core systems to Alibaba Cloud by 2028
Data Analytics

World Aquatics to migrate core systems to Alibaba Cloud by 2028

World Aquatics will fully migrate its core systems to Alibaba Cloud by 2028, enhancing digital services for international aquatic sports events and communities.

By Sean Mitchell • 3 min read • Wed, 30th Jul 2025
Drowning in data, starving for insights: Amperity experts reveal customer data challenges
Data Analytics

Drowning in data, starving for insights: Amperity experts reveal customer data challenges

Amperity experts highlight the need for businesses to treat customer data as vital fuel for growth, not just as a technical asset to manage.

By Amperity • 6 min read • Wed, 30th Jul 2025

Stories from Other Regions

Customer data stories

AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
End-user resistance to AI slows automation despite its benefits
Digital Transformation

End-user resistance to AI slows automation despite its benefits

A UK survey reveals 83% of end-users resist AI automation at work, despite its potential to transform roles and boost productivity by 2030.

By Shannon Williams • 5 min read • Thu, 28th Aug 2025
SOTI launches built-in VPN to bolster retail mobile security
Firewalls

SOTI launches built-in VPN to bolster retail mobile security

SOTI has integrated a built-in VPN into its MobiControl platform to enhance mobile data security for retailers amid rising concerns over cyber breaches.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025
iiNet cyber breach exposes Australia's ongoing security flaws
Data Protection

iiNet cyber breach exposes Australia's ongoing security flaws

A breach at iiNet exposed personal data of over 280,000 Aussies, spotlighting ongoing cybersecurity flaws in the nation's digital infrastructure.

By Shannon Williams • 4 min read • Thu, 21st Aug 2025
Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025