Story image

HP and ShoreTel snap up Salvation Army UC rollout

04 Aug 2015

HP will deploy more than 1700 ShoreTel IP telephony handsets across more than 60 Salvation Army sites in Australia.

The deal follows HP South Pacific’s signing as a Shoretel champion partner program member in May, which sees HP itself providing solutions across ShoreTel’s entire product suite, including technical architecture, consulting, outsourcing and support services.

At the time, HP noted that there was growing demand for sophisticated unified communications and contact centre solutions in the region, with the partnership expected to enable ShoreTel to increase its footprint in the market.

The Salvation Army’s existing hosted IP telephony contract expired in 2014, prompting the Salvation Army to release a tender for a unified communications and contact centre solution, integrating IBM Notes.

HP has designed a hardware/software hybrid solution for The Salvation Army, based on ShoreTel unified communications, enterprise contract centre and mobility products.

The core of the UC system is virtualised and is in an active/active dual data centre deployment, with one data centre in Sydney and the other in Brisbane. All other sites that require resiliency – for example, aged care – have physical ShoreTel appliances.

The Salvation Army’s existing underlying network is an HP Networking Core with POE switching for all telephony connectivity.

Recent findings from research firm Telsyte identified a significant spike in mid-market demand for unified communications.

The Australian Enterprise Communications Market Study 2015 says while 90% of Australian businesses in the mid-market have not yet deployed unified communications, 32% plan to this year.

Rodney Gedda, Telsyte senior analyst, says the mid-market has been underserved with fully featured UC solutions that are scalable and easy to deploy.

“Without the burden of a complex enterprise architecture, mid-market CIOs have an opportunity to modernise legacy voice-only systems to deliver voice, video and messaging on the one platform with a view to adding in other applications including call centres,” Gedda says.

Dropbox invests in hosting data inside Australia
Global collaboration platform Dropbox has announced it will now host Australian customer files onshore to support its growing base in the country.
Opinion: Meeting the edge computing challenge
Scale Computing's Alan Conboy discusses the importance of edge computing and the imminent challenges that lie ahead.
Alibaba Cloud discusses past and unveils ‘strategic upgrade’
Alibaba Group's Jeff Zhang spoke about the company’s aim to develop into a more technologically inclusive platform.
Protecting data centres from fire – your options
Chubb's Pierre Thorne discusses the countless potential implications of a data centre outage, and how to avoid them.
Opinion: How SD-WAN changes the game for 5G networks
5G/SD-WAN mobile edge computing and network slicing will enable and drive innovative NFV services, according to Kelly Ahuja, CEO, Versa Networks
TYAN unveils new inference-optimised GPU platforms with NVIDIA T4 accelerators
“TYAN servers with NVIDIA T4 GPUs are designed to excel at all accelerated workloads, including machine learning, deep learning, and virtual desktops.”
AMD delivers data center grunt for Google's new game streaming platform
'By combining our gaming DNA and data center technology leadership with a long-standing commitment to open platforms, AMD provides unique technologies and expertise to enable world-class cloud gaming experiences."
Inspur announces AI edge computing server with NVIDIA GPUs
“The dynamic nature and rapid expansion of AI workloads require an adaptive and optimised set of hardware, software and services for developers to utilise as they build their own solutions."