Zendesk stories
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Sophos appoints Teresa Anania as new Chief Customer Officer
4 days ago
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
![Story image](../../../../../uploads/story/2024/06/19/preview_techday_79589eda36d9822d65f1.webp)
Netwealth & Appian launch AI-driven system to streamline services
Last month
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low-code
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ai
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software development
Netwealth and Appian partner to launch AI-driven Netflow system, aiming to streamline operations, improve client services, and boost efficiency.
![Story image](../../../../../uploads/story/2024/06/14/preview_techday_06ddf87758949088ed68.webp)
AI investment surges among European startups despite challenges
Last month
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data analytics
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hyperscale
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public cloud
Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.
![Story image](../../../../../uploads/story/2024/06/10/preview_techday_318782f77641e770b93b.webp)
DeepL debuts enterprise AI to enhance ROI & data security
Last month
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martech
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risk & compliance
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cdp
DeepL has launched DeepL for Enterprise, enhancing AI solutions for organisations with custom glossaries, security features, and up to 345% ROI.
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Adaptive Shield expands SSPM platform for complex data security
Thu, 30th May 2024
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martech
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cdp
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cybersecurity
Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.
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DeepL secures $300m investment, valuation reaches $2 billion
Fri, 24th May 2024
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ai
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digital transformation
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ivp
Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.
![Story image](../../../../../uploads/story/2024/05/02/preview_img-1JPwAX0CarFFLZvDKePUPuWm.webp)
RingCentral launches AI-powered contact centre RingCX in Australia
Fri, 3rd May 2024
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uc
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martech
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omnichannel
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
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Keepit expands Swiss footprint with two new data centres
Thu, 11th Apr 2024
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saas
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hyperscale
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martech
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
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PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Thu, 28th Mar 2024
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uc
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devops
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apm
PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.
![Story image](../../../../../uploads/story/2024/03/26/preview_img-BbxNt9ZhearnSrb1Zmb5PBl1.webp)
How voice recognition technology can transform customer experience in Australia
Wed, 27th Mar 2024
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cx
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martech
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customer service
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
![Story image](../../../../../uploads/story/2024/03/04/preview_img-zHFkcBPc24XBdLa4U5xB2e6L.webp)
Yellow.ai unveils Email Automation feature for streamlined support
Mon, 4th Mar 2024
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Kzyf6klrUSPnjya7suC1JXwU.webp)
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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KnowBe4 expands APAC team with two new sales leaders
Thu, 15th Feb 2024
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knowbe4
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lazada
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zendesk
Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.
![Story image](../../../../../uploads/story/2024/02/15/preview_img-C7VGixR2TR552DIEUeQPuq7N.webp)
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Thu, 15th Feb 2024
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martech
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cx
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zendesk
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
![Story image](../../../../../uploads/story/2024/01/18/preview_img-Tfvq7Al2xMnicmXWwJyipgHc.webp)
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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data protection
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uc
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
![Story image](../../../../../uploads/story/2024/01/10/preview_img-oZTPE0wb1zwKjXN8Gq2n0bp7.webp)
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
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Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Tue, 28th Nov 2023
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data analytics
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mdm
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martech
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
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Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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uc
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cx
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
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Zendesk extends generative AI offerings to secure data further
Fri, 6th Oct 2023
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data analytics
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digital transformation
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cx
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
![Story image](../../../../../uploads/story/2023/06/29/preview_GettyImages-640307998__3_.webp)
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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m&a
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workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.