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Zendesk stories

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AI
Zendesk adds AI capabilities to customer support solutions
This week
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
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AI
Singapore businesses fall behind in meeting customer expectations
Last month
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
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CRM
Zendesk announces new conversational CRM solutions
May 2022
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
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Employee Experience
Zendesk launches customer service and employee experience offering
May 2022
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
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CX
Research finds more than half of APAC consumers think customer service is an afterthought
January 2022
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service. 
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CX
Zendesk to acquire Momentive and SurveyMonkey platform
October 2021
“This is a testament to the strength of our agile products and talented team. Zendesk and Momentive share a culture centred around our people, our communities and the customers we serve."
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Project Management
Turning agility into reality difficult as organisations prepare for recovery
July 2021
"Businesses must invest in the tools, processes and resources that empower agility and drive long-term success."
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CX
Zendesk launches messaging solution with advanced capabilities
February 2021
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
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Retailers
Positive customer experience will boost brand loyalty - study
December 2020
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
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Whatsapp
Zendesk, WhatsApp enter partnership to expand customer service offerings
November 2020
“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."
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CX
On October 28, go from CX starter to champion with Zendesk
October 2020
There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.
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CX
The one thing successful startups have in common? Quality CX
July 2020
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers. 
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CRM
Zendesk bolsters senior APAC leadership team
May 2020
Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.
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CX
COVID-19: Outbreak sees CX support tickets skyrocket globally
March 2020
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
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CX
A/NZ businesses unable to meet changing customer expectations, Zendesk states
January 2020
"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."
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AWS
Zendesk fuses AI into customer services with Amazon Connect integration
December 2019
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
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Cloud
Zendesk embarks on major APAC talent drive
September 2019
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
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AWS
Zendesk expands AWS support for customer data accessibility
July 2019
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
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CX
How customer service directly impacts company revenue
May 2019
The impact of bad customer experiences goes far beyond short-term sales.
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Microsoft
What the people say - Gartner’s November Customers’ Choices
November 2018
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
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Cloud
Zendesk launches new workflow and collaboration tools
June 2018
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."
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CX
Zendesk launches omnichannel suite for integrated customer experience
May 2018
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
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Open source
Is the end of open source VoIP in sight? Five reasons why it's on the way out
August 2017
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
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AWS
Zendesk & AWS - new data center coming to Sydney next month
July 2017
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.