Quality assurance Stories

Global Stories

Quality assurance stories

NCC Group backs CREST AI Charter for cyber security

Customers may see clearer safeguards as cyber security firms adopt AI, with NCC Group joining a charter setting standards for oversight and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • Yesterday

Productivity

OMS Group's USV Elite advances in sea tests off France

Early sea tests off southern France suggest OMS Group's uncrewed vessel could sharpen deepwater cable-route surveys and cut offshore emissions.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Artificial Intelligence

Medical school admissions can measure professional skills

Pressure is mounting on medical schools to prove they can spot professionalism and judgement early enough to predict clinical performance.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

KPMG India, Tricentis strike quality engineering pact

Enterprises modernising software delivery could cut testing risk and speed releases as the firms pair consulting with AI-enabled quality tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

AI fluency: A skeptic's guide to the skill that snuck up on product teams

Teams risk wasted cycles and quality slips unless staff can judge when AI output fits the system and when it simply looks right.

By Sergiy Korolov • 5 min read • This month

DevOps

Untested code deployed by 60% as AI speeds development

Pressure to ship faster is leaving most firms exposed, with AI-generated code now outpacing testing and lifting quality risks across industries.

By Joseph Gabriel Lagonsin • 4 min read • This month

DevOps

Tech Mahindra launches agentic app modernisation services

Enterprises trying to cut software maintenance costs may find more automation, as Tech Mahindra repositions legacy application work around agentic AI.

By Joseph Gabriel Lagonsin • 3 min read • This month

Digital Transformation

Testlio launches AI agent testing for high-risk workflows

Companies adopting AI agents in payments now have a new way to spot compliance and revenue risks before customers are affected.

By Joseph Gabriel Lagonsin • 4 min read • This month

Unified Communications

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • This month

Manufacturing

Propel sees MCP & AI governance as 2026 manufacturing trends

Growing pressure to prove AI decisions is pushing manufacturers towards tighter governance, connected data and MCP-based integration by 2026.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Grasp launches Loop to cut digital ad setup errors

Manual campaign hand-offs have left advertisers exposed to costly setup errors as Grasp's new Loop links planning tools directly to ad platforms.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Quality assurance stories

Supply Chain

The hidden cost of offshore fabrication: What CFOs should know about CNC machining

Longer lead times, freight volatility and quality failures are eroding offshore CNC machining savings for Australian manufacturers.

By Stevan Minzatanu • 6 min read • Yesterday

Network Infrastructure

Smart CT boosts stock by a third after 10,000 buys

Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Sustainability

US survey finds refurbished devices face trust gap

Clear warranties and return policies may be needed to turn US interest in refurbished gadgets into sales, the survey found.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week