Opinion stories
Banks could cut operating costs by 20% to 30% by 2028, but only if they fix duplicated, outdated customer records first.
Enterprises are moving from workflow software to systems that make auditable decisions, threatening seat-based revenue models across the sector.
Enterprises that adopt agentic AI early could gain an edge as governance, integration and deployment hurdles keep most firms stuck in pilots.
Earlier checks on contact details could curb fake reservations, cut chargebacks and free hotel staff before rooms are wrongly blocked.
Broader product adoption in payments and lending depends on teams that understand customers' varied lives, from migrants to freelancers, Njagi says.
Firms that treat DORA as a box-ticking exercise risk leaving critical supplier gaps that could hit operations, data and continuity.
Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.
Missed early warning signs are leaving employers exposed to rising claims, resignations and burnout across their workforces.
On the shop floor, course completions can mask gaps in safety, compliance and productivity, leaving managers with a false sense of readiness.
New licensing rules mean BNPL providers must verify identities and addresses more accurately or risk fraud losses and compliance breaches.
Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.
AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.
Many firms are stuck in pilot purgatory as governance and workflow redesign lag behind AI ambition, limiting scale and value.
Rural and Indigenous communities risk being left behind as Ottawa's new AI plan scales up in cities without fixing internet and local training gaps.
Security chiefs face a widening breach risk as most firms plan to use AI agents, yet barely a third feel ready to secure them properly.
Enterprises are seeing AI bills rise faster than value, as token pricing ties spend to usage rather than the business outcomes buyers want.
Cyber incidents can quickly become business-wide crises unless leaders have already tested responses to disruption, scrutiny and uncertainty.
Rising sales can make hosted eCommerce plans costly and restrictive, pushing merchants towards self-hosted stores with better control and lower fees.
Banks are adopting stablecoins, tokenisation and digital custody as crypto's ideas quietly reshape payments, settlement and asset transfer.
Australian firms are racing to curb shadow AI use after staff began sharing confidential data with unsanctioned tools.