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Tray.ai acquires Vanti to advance AI knowledge modelling
Software Development

Tray.ai acquires Vanti to advance AI knowledge modelling

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

By Catherine Knowles • 3 min read • Thu, 20th Mar 2025
Harnessing Automation and AI to Transform IT and Business Management
Artificial Intelligence

Harnessing Automation and AI to Transform IT and Business Management

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

By Edgar Zacharjev • 5 min read • Thu, 13th Mar 2025
From AI to automation: How Pulseway redefines IT remote monitoring and management
Robotic Process Automation

From AI to automation: How Pulseway redefines IT remote monitoring and management

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.

By Edgar Zacharjev • 6 min read • Fri, 28th Feb 2025
Monday's AI service platform launches for all users
Customer Experience

Monday's AI service platform launches for all users

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025
TeamViewer & Google Meet unite for seamless IT support
Unified Communications

TeamViewer & Google Meet unite for seamless IT support

TeamViewer has integrated its remote support capabilities with Google Meet, allowing users to troubleshoot issues directly during meetings without extra installations.

By Sean Mitchell • 2 min read • Wed, 5th Feb 2025
Specsavers to save big by switching support to Spinnaker
Customer Experience

Specsavers to save big by switching support to Spinnaker

Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.

By Kaleah Salmon • 2 min read • Tue, 28th Jan 2025
Study reveals challenges & costs of virtual desktops
Human Capital Management

Study reveals challenges & costs of virtual desktops

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Akamai enhances cloud security & zero trust solutions
Ransomware

Akamai enhances cloud security & zero trust solutions

Akamai Technologies has enhanced its cloud security solutions, improving application performance and visibility for users on AWS and Azure amid rising cyber threats.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024
Information Leadership unveils iWorkplaceElements
Generative AI

Information Leadership unveils iWorkplaceElements

Information Leadership has unveiled iWorkplaceElements, a self-deployable SharePoint solution aiming to streamline content management and reduce IT reliance.

By Sean Mitchell • 2 min read • Fri, 22nd Nov 2024
VPNs are falling short: Why it's time to move to Zero Trust
Firewalls

VPNs are falling short: Why it's time to move to Zero Trust

As 44% of employees work remotely, experts warn that outdated VPNs hinder security and productivity, urging a vital shift to Zero Trust solutions.

By Troy Ridgewell • 7 min read • Mon, 18th Nov 2024

Stories from Other Regions

IT support stories

Velocity launches tool to boost Smart Locker adoption ROI
Business Continuity

Velocity launches tool to boost Smart Locker adoption ROI

Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.

By Kaleah Salmon • 3 min read • Tue, 25th Feb 2025
Trusted Tech boosts cloud solutions with new support service
Microsoft

Trusted Tech boosts cloud solutions with new support service

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

By Catherine Knowles • 3 min read • Thu, 20th Feb 2025
Wild Tech appoints Dan Whittle to lead AI services growth
Digital Transformation

Wild Tech appoints Dan Whittle to lead AI services growth

Wild Tech has appointed Dan Whittle as General Manager of Managed Services, aiming to enhance its AI-driven technology solutions and business expansion.

By Moritz Florian • 2 min read • Wed, 12th Feb 2025
Dan Whittle to lead Wild Tech's managed services revamp
Data Analytics

Dan Whittle to lead Wild Tech's managed services revamp

Dan Whittle is appointed General Manager of Managed Services at Wild Tech, steering the company towards advanced technology solutions and AI integration.

By Moritz Florian • 2 min read • Wed, 12th Feb 2025
TechConnect partnership saves Marist Brothers 30% on IT costs
EduTech

TechConnect partnership saves Marist Brothers 30% on IT costs

TechConnect's partnership with Marist Brothers has achieved a 30% cut in technology costs and improved their Microsoft Cloud migration strategy.

By Imee Dequito • 3 min read • Mon, 16th Dec 2024
Rise of Apple in workplaces challenges IT departments
Apple

Rise of Apple in workplaces challenges IT departments

The rise of Apple devices in New Zealand workplaces poses challenges for firms reliant on Windows systems, urging a shift towards device-agnostic cultures.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Canary Technology Solutions acquires Wyntec to expand reach
Mergers and Acquisitions

Canary Technology Solutions acquires Wyntec to expand reach

Canary Technology Solutions has acquired Wyntec, aiming to boost its Managed IT Services and strengthen its presence in Queensland's market.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024