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SOTI tips AI & automation to transform Aussie mobility
Robotics

SOTI tips AI & automation to transform Aussie mobility

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
Riverbed unveils AI tool to automate workplace IT support
Unified Communications

Riverbed unveils AI tool to automate workplace IT support

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025
ASUS wins deal to supply 8,500 Chromebooks to ACT
eLearning

ASUS wins deal to supply 8,500 Chromebooks to ACT

ASUS and ASI Solutions will deliver over 8,500 rugged Flip/Touch Chromebooks to ACT public schools in a major 2026 hardware refresh.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
AI-led workplaces twice as likely to beat revenue goals
Digital Transformation

AI-led workplaces twice as likely to beat revenue goals

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

By Melania Watson • 4 min read • Wed, 10th Dec 2025
Cohesity earns top Cisco award for durable growth & innovation
Storage

Cohesity earns top Cisco award for durable growth & innovation

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

By Melania Watson • 2 min read • Fri, 5th Dec 2025
Zendesk integrates AI-powered tools into Microsoft 365
Human Capital Management

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025
Rackspace unveils AI Launch Pad to streamline enterprise adoption
Virtualisation

Rackspace unveils AI Launch Pad to streamline enterprise adoption

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Silicon Labs saves 50% on SAP costs with Rimini Street deal
Digital Transformation

Silicon Labs saves 50% on SAP costs with Rimini Street deal

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
SOTI upgrades platform to boost retail device security & speed
Data Protection

SOTI upgrades platform to boost retail device security & speed

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
User error named top IT problem as survey reveals odd mishaps
Breach Prevention

User error named top IT problem as survey reveals odd mishaps

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025

Stories from Other Regions

IT support stories

Rimini Street boosts SAP support for SP Electricity NW
Digital Transformation

Rimini Street boosts SAP support for SP Electricity NW

SP Electricity North West halves SAP support costs and fixes chronic login woes after switching maintenance and SSO services to Rimini Street.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future
Data Protection

Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future

Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.

By Shash Anand • 4 min read • Fri, 19th Dec 2025
Cegal expands UK tech apprenticeships & mentoring schemes
DevOps

Cegal expands UK tech apprenticeships & mentoring schemes

Cegal boosts UK tech apprenticeships and mentoring with Microsoft-backed training to tackle IT skills gaps and fast-track new talent.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Q&A: How software waste and complexity are undermining the UK's productivity ambition
Digital Transformation

Q&A: How software waste and complexity are undermining the UK's productivity ambition

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
TeamViewer unveils AI agent Tia to automate routine IT support
Digital Transformation

TeamViewer unveils AI agent Tia to automate routine IT support

TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.

By Melania Watson • 2 min read • Wed, 19th Nov 2025