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Asian Stories

IT support stories

HPE updates Complete Care with AI tools for hybrid IT

HPE folds AI-powered tools and expert advisory into Complete Care service as Singapore and Southeast Asian customers juggle hybrid infrastructure.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026

Global Stories

IT support stories

Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

By Catherine Knowles • 3 min read • Last month

Data Protection

Great Southern Grammar embraces AI to boost high-impact teaching

Great Southern Grammar's IT lead Kieran Bailey says a tight pilot, longer-lasting Surface devices and Microsoft tools are transforming classroom tech.

By Anthony Caruana • 6 min read • Last month

Firewalls

How Apograph uses proactive firewall upgrades to protect clients and control costs

Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.

By Gaëlle Perrin • 4 min read • Last month

Digital Transformation

Freshworks boosts Freshservice with live asset mapping

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

TeamViewer tops one million AI remote support sessions

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Human Capital Management

ControlUp adds Intel Device IQ to desktop monitoring

ControlUp and Intel team up to surface hardware-level warnings in desktop monitoring, aiming to spot PC issues before staff notice them.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026

Digital Transformation

Start Tech boss urges MSPs to focus on business needs

Start Tech Managing Director Ian Groves tells London event MSPs to prioritise client business problems over AI hype as debate grows over automation's impact.

By Sofiah Nichole Salivio • 5 min read • Fri, 27th Mar 2026

Data Protection

Omnissa study finds AI surge & endpoint security gaps

Omnissa warns AI tools are surging across workplace devices while patching, encryption and stability gaps widen, especially in regulated sectors.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026

Network Infrastructure

BT wins GBP £200 million NIE Networks connectivity deal

BT secures a multi-year GBP £200m deal to modernise Northern Ireland's electricity grid with upgraded connectivity and cyber security.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026

Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

IT support stories

Digital Transformation

Advania names new UK CFO & CMO following expansion

Advania names Sabrina Harris as UK Chief Financial Officer and Tara Allison as Chief Marketing Officer as it presses on with expansion after acquisitions.

By Mark Tarre • 3 min read • Last month

Digital Transformation

Aspire Technology Solutions buys NVT Group in Scotland

Aspire Technology Solutions deepens its Scottish reach with NVT Group buy, adding 49 staff and a longstanding local customer base.

By Catherine Knowles • 4 min read • Last month

Network Infrastructure

efex buys Priority 1 IT to expand Queensland reach

efex extends Queensland reach with Priority 1 IT buy, adding Darling Downs healthcare clients and regional technical staff to its growing network.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026

Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

Pia joins Pax8 Marketplace, giving MSPs direct access to AI-led help desk automation aimed at cutting repetitive service desk work and easing margin pressure.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026