DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers
Asia

Global Stories

IT service management (ITSM) stories

Ivanti extends ESM automation capabilities with latest additions
IT service management

Ivanti extends ESM automation capabilities with latest additions

Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.

By Catherine Knowles • 3 min read • Fri, 27th Nov 2020
Freshworks named in fourth Magic Quadrant this year
Customer Relationship Management

Freshworks named in fourth Magic Quadrant this year

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

By Staff Writer • 2 min read • Wed, 14th Oct 2020
IT service management remains effective in remote working environments - survey
Hybrid & Remote Work

IT service management remains effective in remote working environments - survey

72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.

By Shannon Williams • 3 min read • Mon, 20th Jul 2020
Video: 10 Minute IT Jams - Who is LogicMonitor?
Software-as-a-Service

Video: 10 Minute IT Jams - Who is LogicMonitor?

TechDay's new 10 Minute IT Jams series interviews Harry Guy about LogicMonitor, a SaaS-based infrastructure monitoring firm with its APAC hub in Sydney.

By Sara Barker • 5 min read • Thu, 11th Jun 2020
IT services industry to have a 'dismal' 2020
Unified Communications

IT services industry to have a 'dismal' 2020

New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.

By Staff Writer • 3 min read • Mon, 11th May 2020
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine

ManageEngine expands ESM capabilities for on-premise environments

ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.

By Staff Writer • 2 min read • Thu, 10th Oct 2019
emt Distribution adds Matrix42 to cyber security portfolio
Cloud Services

emt Distribution adds Matrix42 to cyber security portfolio

emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.

By Heather Wright • 2 min read • Wed, 5th Jul 2017
YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017
Why stakeholder collaboration is key to your cloud success
DevOps

Why stakeholder collaboration is key to your cloud success

However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.

By Tim Hope • 5 min read • Fri, 21st Apr 2017
CIOs and mobility: Stop reacting, start doing
Mobile Device Management

CIOs and mobility: Stop reacting, start doing

Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.

By Catherine Knowles • 3 min read • Wed, 7th Oct 2015
Is SIAM the white knight for IT service management?
IT service management

Is SIAM the white knight for IT service management?

Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.

By Shannon Williams • 2 min read • Fri, 11th Sep 2015
The Global Financial Crisis was bloody good for business – Ipswitch
Network Infrastructure

The Global Financial Crisis was bloody good for business – Ipswitch

Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.

By Donovan Jackson • 2 min read • Tue, 5th Mar 2013
CIO? You need to get radical, dude
Supply Chain

CIO? You need to get radical, dude

CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.

By Donovan Jackson • 3 min read • Mon, 4th Feb 2013

Stories from Other Regions

IT service management (ITSM) stories

Interview: Ivanti 'gets serious' about Kiwi market
Cybersecurity

Interview: Ivanti 'gets serious' about Kiwi market

After opening its first NZ office and signing Duo, Ivanti's Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.

By Heather Wright • 6 min read • Fri, 8th Sep 2017
Moving from blame to predictability – Service Modelling
Cloud Services

Moving from blame to predictability – Service Modelling

Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.

By Staff Writer • 5 min read • Fri, 9th Oct 2015
Your Invite: IT Service Management Forum heads to Wellington
Digital Entertainment

Your Invite: IT Service Management Forum heads to Wellington

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

By Staff Writer • 3 min read • Wed, 26th Mar 2014
Need headspace to think about your IT Service Strategy?
ITSMF NZ

Need headspace to think about your IT Service Strategy?

Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.

By Staff Writer • 2 min read • Wed, 17th Apr 2013
What keeps CIOs awake at night?
IT service management

What keeps CIOs awake at night?

Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.

By Staff Writer • 3 min read • Tue, 18th Sep 2012