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IT service management (ITSM) stories

Swimlane unveils new solution for vulnerability management
Unified Communications

Swimlane unveils new solution for vulnerability management

Swimlane has unveiled its new Vulnerability Response Management solution, aimed at enhancing risk reduction and compliance for security teams in enterprises and MSSPs.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025
Atomicwork secures USD $25m to enhance AI IT platform
Digital Transformation

Atomicwork secures USD $25m to enhance AI IT platform

Atomicwork has raised USD $25 million in Series A funding to enhance its AI-driven IT service management platform, transforming enterprise workflows.

By Melania Watson • 3 min read • Wed, 29th Jan 2025
Arrow expands Broadcom distribution deal in Europe
Digital Transformation

Arrow expands Broadcom distribution deal in Europe

Arrow Electronics has expanded its distribution agreement with Broadcom, enhancing its offer of enterprise and cybersecurity software solutions across Europe.

By Shannon Williams • 3 min read • Fri, 29th Nov 2024
SolarWinds report highlights key ITSM improvement strategies
SolarWinds

SolarWinds report highlights key ITSM improvement strategies

SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.

By Shannon Williams • 3 min read • Thu, 14th Nov 2024
IFS reports record growth in Q3 2024 with key acquisitions
Manufacturing

IFS reports record growth in Q3 2024 with key acquisitions

IFS reported record growth for Q3 2024, with Annual Recurring Revenue rising 30%, driven by strategic acquisitions and strong cloud adoption.

By Kaleah Salmon • 3 min read • Tue, 5th Nov 2024
Atomicwork raises USD $14 million, bolsters AI tech & team
Unified Communications

Atomicwork raises USD $14 million, bolsters AI tech & team

Atomicwork raises USD $14 million in seed funding, enhances enterprise AI tech, and fortifies its US team with new leadership to drive future innovations.

By Melania Watson • 4 min read • Wed, 25th Sep 2024
Murali Swaminathan named Chief Technology Officer at Freshworks
Human Capital Management

Murali Swaminathan named Chief Technology Officer at Freshworks

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

By Imee Dequito • 2 min read • Wed, 4th Sep 2024
Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update
Marketing Technologies

Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update

Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.

By Shannon Williams • 3 min read • Thu, 15th Aug 2024
Workflow automation a top priority for 60 percent of executives
Digital Transformation

Workflow automation a top priority for 60 percent of executives

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Freshworks acquires Device42, enhancing IT asset management
Partner Programmes

Freshworks acquires Device42, enhancing IT asset management

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
SolarWinds launches AI engine to transform IT operations
DevOps

SolarWinds launches AI engine to transform IT operations

SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.

By Catherine Knowles • 3 min read • Wed, 22nd May 2024
Tanium & ServiceNow launch new IT & security solutions
Cybersecurity

Tanium & ServiceNow launch new IT & security solutions

Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.

By Sean Mitchell • 3 min read • Tue, 14th May 2024
SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Hybrid Cloud

SolarWinds introduces free tailored ITSM evaluation tool for enterprises

SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.

By Kaleah Salmon • 3 min read • Tue, 23rd Apr 2024
Atturra attains Cisco Gold Provider status in Australia
Customer Experience

Atturra attains Cisco Gold Provider status in Australia

Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.

By Sean Mitchell • 3 min read • Thu, 4th Apr 2024
CIH Solutions to modernise WCG's IT operations with Halo platform
EduTech

CIH Solutions to modernise WCG's IT operations with Halo platform

CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.

By Catherine Knowles • 2 min read • Fri, 29th Mar 2024
Reveille Software unveils Sentry for Microsoft Teams monitoring
Unified Communications

Reveille Software unveils Sentry for Microsoft Teams monitoring

Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024

Stories from Other Regions

IT service management (ITSM) stories

Qualys unveils TruRisk Eliminate to streamline cybersecurity
Ransomware

Qualys unveils TruRisk Eliminate to streamline cybersecurity

Qualys launches TruRisk Eliminate, a novel solution aimed at addressing cybersecurity vulnerabilities without solely relying on patching, enhancing protection.

By Melania Watson • 3 min read • Wed, 31st Jul 2024
ManageEngine report reveals split in AI adoption among UK IT pros
AI Security

ManageEngine report reveals split in AI adoption among UK IT pros

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024