Genesys stories - Page 3
Genesys acquires Altocloud to bolster CX capabilities
Thu, 1st Mar 2018
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cx
With this acquisition, Genesys increases its capability to engage and intervene in a customer’s journey at the right moment to drive a desired action.
Genesys appoints Tony Winterbottom to lead its government division
Fri, 12th Jan 2018
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cx
The former Teradata executive will help the customer experience provider grow its presence within the ANZ public sector.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
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bi
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big data
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crm
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Gartner labels Genesys the leading vendor for contact centre infrastructure
Wed, 24th May 2017
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crm
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contact centre
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Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
New product integration from Genesys to benefit cloud users - and partners
Thu, 18th May 2017
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cloud services
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contact centre
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genesys
Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering.
Christchurch's Ravensdown ramps up CX with new digital approach
Fri, 12th May 2017
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cx
Ravensdown embraces digital transformation for competitive edge in agricultural market, partnering with Genesys for end-to-end solutions.
Help needed to convince local businesses of value of IoT for CX
Mon, 20th Mar 2017
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contact centre
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cx
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martech
Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
Genesys APAC Partner Conference – Dimension Data on top
Thu, 16th Mar 2017
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contact centre
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awards
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dimension data
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.
IoT adoption in Australia & New Zealand lagging behind rest of APAC
Wed, 15th Mar 2017
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crm
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cx
Australia and New Zealand rank lowest in IoT-enabled customer experience maturity, according to a new report by Genesys.
MYOB teams up with Genesys to provide integrated customer service experience
Wed, 15th Feb 2017
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accounting systems
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crm
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contact centre
MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
Expert insights: How you can keep up with the new connected customer
Thu, 29th Dec 2016
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contact centre
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crm
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mobility
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys expands business, swallows up Interactive Intelligence
Fri, 2nd Dec 2016
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contact centre
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cx
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martech
Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.
Genesys aims for 'next level' of growth with new MD & sales VP hire
Mon, 31st Oct 2016
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martech
Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
Genesys announces its new Microsoft status
Wed, 21st Sep 2016
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voip
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contact centre
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microsoft
Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
AppFoundry & DevFoundry accelerate customer experience for Genesys
Thu, 4th Aug 2016
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contact centre
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cx
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martech
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Thu, 28th Jul 2016
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contact centre
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crm
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cx
Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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crm
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contact centre
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martech
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Dimension Data named MVP for Genesys
Tue, 24th Nov 2015
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contact centre
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dimension data
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genesys
Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
Genesys G-Summit global event comes to New Zealand
Fri, 17th Jul 2015
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cx
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contact centre
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martech
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year’s theme of ‘Next-Generation CX’.
CX solutions key to digital transformation
Fri, 26th Jun 2015
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contact centre
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cx
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martech
New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
Genesys boosts channel expertise with new ANZ channel director
Thu, 28th May 2015
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contact centre
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genesys
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sydney
Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys’ existing channel program.
Genesys named a Magic Quadrant leader for seventh consecutive year
Fri, 22nd May 2015
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contact centre
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open source
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gartner
Genesys named market leader by Gartner in Magic Quadrant report for seventh consecutive year. #contactcentre #customerexperience.
Genesys increases focus on ANZ mid-market with cloud offerings
Tue, 10th Mar 2015
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crm
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contact centre
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cloud services
Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.
Industry veteran heads up Interactive Intelligence's ANZ IT deployment push
Tue, 8th Jul 2014
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contact centre
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interactive intelligence
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it industry
Interactive Intelligence has appointed Paul Crump as Territory Manager, ANZ, Business Process Automation.