Genesys stories
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According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.
Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
Australians and New Zealanders trust banks, government agencies, and healthcare providers the most with their personal data, Genesys research reveals.
New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.
A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.
