Genesys stories - Page 2

Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.

Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.

Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.

58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.

Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.

Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.

Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.

Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.

Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.

Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.

Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.