DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers
Asia

Customer service Stories - Page 7

Global Stories

Customer service stories

Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Last month
MYOB & Microsoft strike AI deal for small businesses
Data Analytics

MYOB & Microsoft strike AI deal for small businesses

The deal could cut admin and speed up decisions for more than one million businesses across Australia and New Zealand.

By Karen Joy Bacudo • 4 min read • Last month
Celerity acquires Ranger4 in automation & AI push
Data Protection

Celerity acquires Ranger4 in automation & AI push

The deal broadens Celerity’s hybrid cloud offer with IBM-linked automation and AI services, aiming to cut costs and lift performance for clients.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Infobip embeds AI across operations at DevDays 2026
Unified Communications

Infobip embeds AI across operations at DevDays 2026

AI is now being woven into product development and internal workflows as the cloud communications group marks 20 years in business.

By Sean Mitchell • 4 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month
Orange Business adds deepfake detection to services
Unified Communications

Orange Business adds deepfake detection to services

The move could help firms block synthetic impostors before payments or sensitive data are approved across voice, video and contact centre systems.

By Kaleah Salmon • 4 min read • Last month
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Last month

Stories from Other Regions

Customer service stories

Regulated data dominates AI breaches in finance sector
Malware

Regulated data dominates AI breaches in finance sector

Managed AI tools are gaining ground in finance, yet regulated data still drives most policy breaches as staff mix personal and corporate accounts.

By Shannon Williams • 4 min read • Last month
Australia map shows AI risk for clerks & telemarketers
Unified Communications

Australia map shows AI risk for clerks & telemarketers

Clerks and telemarketers are among 417,000 workers facing the highest AI displacement risk, according to a new Australian occupations map.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month
Parcelhero adds AI support chat for round-the-clock help
Unified Communications

Parcelhero adds AI support chat for round-the-clock help

Customers can now get round-the-clock parcel help as the courier comparison site blends an AI chatbot with live agents and unified case tracking.

By Sofiah Nichole Salivio • 4 min read • Last month
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Last month
Genesis Energy completes four-month systems overhaul
DevOps

Genesis Energy completes four-month systems overhaul

Thousands of Genesis Energy customers should see faster billing and better service after a compressed four-month overhaul of core systems.

By Joseph Gabriel Lagonsin • 3 min read • Last month
US SMBs use AI mainly for data analysis, schedules
Data Analytics

US SMBs use AI mainly for data analysis, schedules

Smaller firms are using artificial intelligence to cut admin time, with data analysis and scheduling topping the list of practical tasks.

By Sofiah Nichole Salivio • 3 min read • Last month
Climb names Mike Holt as Ireland Territory Manager
Storage

Climb names Mike Holt as Ireland Territory Manager

The hire signals a push to deepen partner ties in Ireland as AI and digital transformation reshape demand for technology distributors.

By Sofiah Nichole Salivio • 3 min read • Last month
ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Last month
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Last month
How leadership, people and technology are key for AI adoption across Irish businesses
Network Infrastructure

How leadership, people and technology are key for AI adoption across Irish businesses

Irish firms could miss AI gains unless leaders back clear use cases, staff skills and infrastructure to turn trials into value.

By Mark Hopkins • 5 min read • Last month