Customer service stories

“Exploring the introduction of robotic technologies supports the airline’s innovation strategy and could create significant new opportunities."More

"His experience and understanding of the challenges which our customers face will be a pivotal asset in reinforcing Tecala as a leader."More

"This research highlights the considerable impact that customers have on a business’s success. Customer experience is the key differentiator."More

"Our first impressions of Conbrio were very positive, as we started to engage more and more with the team, it became more of a partnership."More

Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.More

"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”More

Touchpoint Group’s Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.More

“Our Dynamics CRM practice is set to consolidate our position as a leading CRM partner in New Zealand.”More

“Despite embracing email marketing, most Australian companies aren’t making the most of opportunities to genuinely connect with customers.”More

“Employee experience is intrinsically linked to CX, and good CX is essential for companies to maintain a sustainable competitive advantage."More

“As we expand our presence within the Rise Vision store, we look forward to the opportunity to assist a whole new customer base."More

“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."More

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."More

“Verizon is focused on enabling enterprises to transform customer experience, especially as more business is conducted online."More

"Skinny scored five stars across the board this year in the prepaid category, just as it did in 2015, and 2Degrees repeated its fine performance."More

The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.More

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.More

“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."More

Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.More

With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.More

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark’s mobile broadband or landline networks.More

“Predictive analytics uses modelling, machine learning, and data mining of historical data to make predictions about the future."More

Aspect Software’s Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.More

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.More