Customer service stories - Page 3
The Great British switch-off: Why UK SMEs need to future-proof their communications
Last month
#
customer service
With the UK’s PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.
The operational backbone of modern organisations is being reimagine
Last month
#
customer service
AI is evolving beyond ERP and CRM tools to become the operational backbone, integrating systems and automating workflows across organisations by 2026.
Avalara wins 2026 Buyer's Choice Award for tax compliance tools
Last month
#
customer service
Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.
Emirates partners with OpenAI to drive AI adoption across airline
Last month
#
customer service
Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.
Instagram safety campaign blocked over Meta influence concerns
Last month
#
customer service
An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.
CPaaS set to surpass contact centres as data & RCS evolve
Last month
#
customer service
By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.
Retailers turn to AI to meet demand & secure Black Friday sales
Last month
#
customer service
Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.
Trixie partners with 3P Logistics to boost UK market growth
Last month
#
customer service
Trixie Pet Products partners with 3P Logistics for UK fulfilment to boost growth, reduce costs and enhance delivery across all sales channels.
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Last month
#
customer service
GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.
Luware unveils AI-powered Nimbus Companion for Teams support
Last month
#
customer service
Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.
Financial firms turn to autonomous AI to boost growth & efficiency
Last month
#
customer service
Financial firms are deploying autonomous AI to fully automate routine tasks, boosting operational efficiency and focusing human effort on growth-driving work.
Contact centre agent burnout costs top AUD $20 million yearly
Last month
#
customer service
Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.
What 2026 will demand from AI, CX, and payments, according to the people testing it
Last month
#
customer service
In 2026, firms must prioritise human-in-the-loop AI oversight, robust testing, and seamless payments to maintain trust and global customer satisfaction.
Boost Mobile slashes SIM & phone prices for Black Friday sale
Last month
#
customer service
Boost Mobile cuts prepaid SIM and refurbished phone prices up to 74% and 15% respectively in Black Friday deals across Australia.
Hungry Jack’s boosts digital agility with Azure cloud upgrade
Last month
#
customer service
Hungry Jack’s has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.
Yarra City Council upgrades IT to manage AUD $2 billion assets
Last month
#
customer service
Yarra City Council partners with TechnologyOne to upgrade IT, enhancing management of AUD $2 billion assets and speeding up customer service delivery.
Babeltext aims to bring accessible AI to billions via messaging
Last month
#
customer service
Sydney-based Babeltext is expanding AI access to over 6.9 billion mobile users by enabling seamless, multilingual interactions via messaging apps and basic phones.
Australian retailers lead in customer service as eyewear excels
Last month
#
customer service
Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.
Alcatel-Lucent Enterprise launches API platform for partners
Last month
#
customer service
Alcatel-Lucent Enterprise unveils ALE API Sphere, a platform giving partners secure, real-time access to product data and services for enhanced collaboration.
Tech and AI won't kill sales - but it's changing the game beyond recognition
Last month
#
customer service
Technology is transforming sales with data and automation, but human insight remains vital for building trust and closing deals in a changing landscape.