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Crescendo expands into UK & Europe after rapid growth
Unified Communications

Crescendo expands into UK & Europe after rapid growth

Crescendo targets Britain and Europe with AI customer service push after topping USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Celonis & ProcessLab launch banking apps for mortgages
Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.

By Karen Joy Bacudo • 4 min read • Last month
Tredence launches agentic AI suite with Google Cloud
Digital Transformation

Tredence launches agentic AI suite with Google Cloud

Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.

By Sean Mitchell • 4 min read • Last month
Amplitude launches AI Assistant for in-product support
Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.

By Mark Tarre • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last month
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Amplitude adds an AI assistant inside apps to guide users through tasks, cut support tickets and tie help requests to product behaviour.

By Catherine Knowles • 4 min read • Last month
Tata Steel expands Google Cloud AI across global operations
Storage

Tata Steel expands Google Cloud AI across global operations

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

By Sean Mitchell • 4 min read • Last month
Manhattan adds AI agents & fulfilment tools for retailers
Unified Communications

Manhattan adds AI agents & fulfilment tools for retailers

Manhattan unveils embedded AI agents and fulfilment simulation tools to help retailers speed service, sharpen checkout and compare order strategies.

By Mark Tarre • 3 min read • Last month
Google Cloud study says 52% of firms use AI agents
Digital Transformation

Google Cloud study says 52% of firms use AI agents

Google Cloud study finds 52% of executives have deployed AI agents, with early adopters reporting stronger returns and wider business use.

By Sean Mitchell • 3 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

By Shannon Williams • 4 min read • Last month
Google Cloud launches Agentic Data Cloud for AI agents
Hybrid Cloud

Google Cloud launches Agentic Data Cloud for AI agents

Google Cloud broadens its data platform with agent-focused tools, cross-cloud federation and new performance upgrades for enterprise users.

By Sean Mitchell • 4 min read • Last month
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.

By Sean Mitchell • 4 min read • Last month
Google Cloud launches Gemini Enterprise Agent Platform
Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Google Cloud folds Vertex AI into Gemini Enterprise Agent Platform, adding governance and production tools as firms race to deploy secure AI agents.

By Sean Mitchell • 5 min read • Last month

Stories from Other Regions

Customer service stories

VoCoVo launches AI gateway for retailers' shop floors
Data Protection

VoCoVo launches AI gateway for retailers' shop floors

VoCoVo rolls out AI Gateway to let retailers' existing headsets deliver spoken answers and stock insights straight to shop-floor staff.

By Mark Tarre • 4 min read • Last month
Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future
Crypto

Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future

Pepperstone Crypto says digital assets are moving into the mainstream as regulation, ETFs and younger investors reshape how traders access markets.

By Donovan Jackson • 4 min read • Last month
Adobe says AI retail traffic surges as readability lags
Data Analytics

Adobe says AI retail traffic surges as readability lags

Adobe data shows AI-sourced visits to U.S. retail sites soared 393% in Q1 2026, while product pages lag on machine readability.

By Sean Mitchell • 4 min read • Last month
Citi Wealth launches AI assistant Citi Sky for US clients
Digital Transformation

Citi Wealth launches AI assistant Citi Sky for US clients

Citi Wealth rolls out AI-powered assistant for US clients, with Google DeepMind avatar tech set to support advisors on wealth platforms.

By Mark Tarre • 3 min read • Last month
AI hallucinations "symptom not disease" in Canada's courts
Digital Transformation

AI hallucinations "symptom not disease" in Canada's courts

Canadian courts put liability on companies and lawyers, not AI, as cases accumulate over hallucinated citations and false customer information.

By Jake MacAndrew • 6 min read • Last month