Customer service stories - Page 21

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.

NetApp unveils generative AI data vision with NVIDIA collaboration, integrating advanced AI capabilities into enterprise storage to accelerate agentic AI applications.

EnterpriseSG and Google Cloud launch initiatives to boost AI adoption among Singaporean startups and SMEs, with benefits including USD $350,000 in credits and Gemini tools.

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.

SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.

Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.

NVIDIA has unveiled its NIM Agent Blueprints, a new suite of customisable AI workflows designed to accelerate enterprise applications across various sectors.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.