Customer retention stories - Page 9

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.

hipages Group appoints Herry Wiputra as Chief Product Officer and Jeremy Burton as Chief Technology Officer, driving transformation and growth.

Access4, the UCaaS provider, has launched a new SMS service to fuel partner network growth and increase customer retention.

Pendula, appoints Lance Callaghan as Head of Information Security to prepare platform for data compliance ahead of global expansion.

Immersive Labs has appointed Eric Johnson as CRO and Julie Chapman as SVP of Customer Experience to drive global revenue growth and customer acquisition.

Komo Technologies expands with the appointment of Aussie Merciadez as Global Chief of Customer Engagement and Loyalty Partnerships.

Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.

The global consumer products company behind Lysol, Air Wick and Enfamil deploy a customer data platform to build long-term customer loyalty and drive revenue.

Retailers can improve customer retention and secure repeat business through card-linked loyalty programs that remove friction and inconvenience for shoppers.

BitTitan says its new expanded version of the MSPComplete platform empowers partners to increase revenue and reduce service delivery costs.

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

Security software company Clearswift has appointed Connector Systems as a distributor as the company strengthens its Asia Pacific presence.

Consistent communication with clients every 90 days via telephone marketing can boost sales and maintain vital business relationships, experts say.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Experian’s QAS launches NZ QuickAddress Batch, slashing mail return costs of up to USD $25 per item by enhancing address accuracy and data management.