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Customer Journey Stories - Page 25

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Scope Australia selects NICE CXone platform to streamline operations
Customer Relationship Management

Scope Australia selects NICE CXone platform to streamline operations

One of Australia's largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.

By Mitchell Hageman • 3 min read • Fri, 12th Aug 2022
SC Ventures launches fintech startup for retail banking
Fintech

SC Ventures launches fintech startup for retail banking

SC Ventures has launched fintech startup Appro to simplify the retail banking user journey, reducing application process times from hours to minutes.

By Zach Thompson • 3 min read • Wed, 3rd Aug 2022
Cheetah Digital creates digital success for Starbucks
EduTech

Cheetah Digital creates digital success for Starbucks

Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.

By Zach Thompson • 3 min read • Mon, 20th Jun 2022
Genesys optimises customer journeys with new solution
Customer Relationship Management

Genesys optimises customer journeys with new solution

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

By Catherine Knowles • 3 min read • Thu, 16th Jun 2022
BMW and Adobe expand partnership for better customer journeys
Digital Transformation

BMW and Adobe expand partnership for better customer journeys

Adobe has announced an expanded relationship with BMW Group as part of its digital transformation of its sales and marketing division.

By Ryan Morris-Reade • 3 min read • Fri, 8th Apr 2022
Video: 10 Minute IT Jams - Introducing BillingPlatform
Fintech

Video: 10 Minute IT Jams - Introducing BillingPlatform

Today, we are joined by BillingPlatform CEO Dennis Wall, who introduces the company and discusses why its offerings are vital to the customer journey.

By Zach Thompson • 1 min read • Thu, 7th Apr 2022
Businesses prioritise friendliness over function in CX journey - Genesys report
Customer Relationship Management

Businesses prioritise friendliness over function in CX journey - Genesys report

58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.

By Staff Writer • 3 min read • Tue, 30th Nov 2021
No-code digital customer journey platform EasySend has launched in Australia and New Zealand
Document Management

No-code digital customer journey platform EasySend has launched in Australia and New Zealand

No-code digital customer journey platform EasySend has launched in Australia and New Zealand, with plans to target the wider JAPAC market.

By Mitchell Hageman • 3 min read • Thu, 25th Nov 2021
Interview: Sitecore explains why 'composable' will be the future of the digital experience
Customer Experience

Interview: Sitecore explains why 'composable' will be the future of the digital experience

The rise of 'composable' architecture in the IT industry is allowing businesses to focus on immediate needs and outpace the competition by 80%.

By Sara Barker • 4 min read • Tue, 23rd Nov 2021
Video: 10 Minute IT Jams — Who is Sitecore?
Data Analytics

Video: 10 Minute IT Jams — Who is Sitecore?

Sitecore is a digital experience management company that provides web content management, and multichannel marketing automation software.

By Nick Forrester • 4 min read • Tue, 16th Nov 2021
How open ecosystem, card-linked loyalty programs are changing Australian retail
Customer Relationship Management

How open ecosystem, card-linked loyalty programs are changing Australian retail

As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.

By Cary Lockwood • 3 min read • Wed, 29th Sep 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021
Optus partners with Google Cloud to improve customer support capabilities
Customer Relationship Management

Optus partners with Google Cloud to improve customer support capabilities

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.

By Staff Writer • 3 min read • Sat, 23rd Jan 2021
Adobe launches customer journey solution for ANZ businesses
Customer Relationship Management

Adobe launches customer journey solution for ANZ businesses

Adobe's Journey Orchestration is now available in Australia and New Zealand, allowing businesses to deliver personalised interactions in real-time.

By Catherine Knowles • 3 min read • Wed, 15th Jul 2020
The one thing successful startups have in common? Quality CX
Customer Relationship Management

The one thing successful startups have in common? Quality CX

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.

By Staff Writer • 3 min read • Tue, 14th Jul 2020

Stories from Other Regions

Customer Journey stories

Be Intelligent appoints Mike Jenkins as Chairman
Customer Experience

Be Intelligent appoints Mike Jenkins as Chairman

Be Intelligent has appointed Mike Jenkins, founder of The Instillery, as Chairman, strengthening their global growth ambitions and AI-driven solutions.

By Zach Thompson • 2 min read • Fri, 18th Mar 2022