Customer engagement stories - Page 31

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

Retailers have historically struggled with access to customer data—perhaps the most valuable, untapped resource in businesses today.

An Auckland AI firm renowned for its work creating 'digital humans' is now unleashing its creativity to the wider market.

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.

Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.

In Frost & Sullivan's APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.

Gartner's research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

You've done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.

Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.

Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

Pitney Bowes and Tech Mahindra have teamed up to target 'untapped opportunities' in location analytics and customer engagement solutions locally.