Customer engagement stories - Page 28

MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

Anurag Vasisth joins us to share more about Loyalty Now, its offerings, and the company's infrastructure in Asia Pacific.

Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.

Amy Myat Khine appointed as CEO of ONGO, the largest digital payment platform for businesses in Myanmar, succeeding Allen Gilstrap.

Yubico hires Selina Goh and Derix Suartyo in roles to support strategic growth in APAC; both bring extensive experience in cybersecurity and IT infrastructure.

Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.

Katsuya Oe appointed as Colt's Asia sales VP to lead enterprise sales in Japan and strategic alliances in Hong Kong and Singapore.

Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.

Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.

Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.

A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

dotdigital is a marketing technology company, specialising in marketing automation, email and customer engagement services.

Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.