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Case management stories

Zendesk announces new conversational CRM solutions
Customer Relationship Management

Zendesk announces new conversational CRM solutions

Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.

By Shannon Williams • 4 min read • Tue, 17th May 2022
Zendesk launches customer service and employee experience offering
Customer Relationship Management

Zendesk launches customer service and employee experience offering

Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.

By Catherine Knowles • 3 min read • Fri, 13th May 2022
Top 10 government technology trends for 2022 revealed
Cloud Services

Top 10 government technology trends for 2022 revealed

Gartner has identified the top 10 government technology trends for 2022, guiding public-sector leaders in digital transformation.

By Shannon Williams • 4 min read • Wed, 23rd Feb 2022
Gartner's top 10 government technology trends for 2022
Digital Transformation

Gartner's top 10 government technology trends for 2022

Gartner has identified the top 10 government tech trends for 2022, advising leaders on digital transformation and mitigating disruption risks.

By Ryan Morris-Reade • 4 min read • Tue, 22nd Feb 2022
SugarCRM introduces playbook functionality thanks to AddOptify acquisition
Customer Relationship Management

SugarCRM introduces playbook functionality thanks to AddOptify acquisition

SugarCRM introduces integrated playbook functionality for guided selling and advanced CRM automation, enabling users to automate processes and workflows.

By Catherine Knowles • 3 min read • Fri, 4th Feb 2022
Pega named a leader in Digital Process Automation
Digital Transformation

Pega named a leader in Digital Process Automation

Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.

By Ryan Morris-Reade • 3 min read • Thu, 16th Dec 2021
OpenText integrates further with Salesforce and Microsoft 365
Software-as-a-Service

OpenText integrates further with Salesforce and Microsoft 365

OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.

By Ryan Morris-Reade • 3 min read • Tue, 26th Oct 2021
TIBCO launches new cloud capabilities to support digital transformation
Digital Transformation

TIBCO launches new cloud capabilities to support digital transformation

TIBCO Software has announced three key additions to its TIBCO Cloud offering: TIBCO Cloud Discover, TIBCO Cloud Composer, and TIBCO LABS Gallery.

By Shannon Williams • 3 min read • Tue, 5th Oct 2021
Laser focus on customer-oriented tech top priority for customer service industry - report
Customer Relationship Management

Laser focus on customer-oriented tech top priority for customer service industry - report

CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
CrowdStrike announces new integrations as enterprises struggle to secure operations
Multi-cloud

CrowdStrike announces new integrations as enterprises struggle to secure operations

CrowdStrike has partnered with Rapid7, Google Cloud, ExtraHop, and Siemplify to strengthen its IT security solutions.

By Catherine Knowles • 3 min read • Fri, 28th May 2021
Why extended detection and response is a 'movement'
Advanced Persistent Threat Protection

Why extended detection and response is a 'movement'

Fuelling its momentum as a movement fast gaining traction, Gartner called XDR the number one trend CISOs should understand to strengthen security initiatives.

By Marc Solomon • 4 min read • Fri, 12th Feb 2021
Gartner highlights six ways to improve customer experience with VoC solutions
Customer Relationship Management

Gartner highlights six ways to improve customer experience with VoC solutions

Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.

By Catherine Knowles • 3 min read • Mon, 28th Dec 2020
Digital payments fuelling fraud surge during COVID-19 crisis
Open source

Digital payments fuelling fraud surge during COVID-19 crisis

Digital payments are driving a multibillion-dollar fraud surge worldwide, fueled by the rapid adoption of mobile apps and online channels during the pandemic.

By Shannon Williams • 4 min read • Tue, 27th Oct 2020
IBM Security completes industry first with updates to Cloud Pak for Security solution
Malware

IBM Security completes industry first with updates to Cloud Pak for Security solution

IBM Security introduces new capabilities for Cloud Pak for Security, including a data security solution for hybrid cloud environments.

By Catherine Knowles • 4 min read • Mon, 19th Oct 2020

Stories from Other Regions

Case management stories

Fujitsu Australia chosen to roll out new system for SA Department for Correctional Services
Digital Transformation

Fujitsu Australia chosen to roll out new system for SA Department for Correctional Services

Fujitsu Australia chosen to provide iSAFE system for South Australia's Department for Correctional Services in major digital transformation project.

By Catherine Knowles • 3 min read • Wed, 12th Jan 2022
DIA accused of being soft on vendor who delivered faulty software
Risk & Compliance

DIA accused of being soft on vendor who delivered faulty software

Documents released under the OIA reveal degraded intelligence systems at the Department of Internal Affairs, risking data integrity.

By Phil Pennington, RNZ • 4 min read • Mon, 30th Aug 2021
Ingram Micro offers huge discounts on Lenovo ThinkPads
Unified Communications

Ingram Micro offers huge discounts on Lenovo ThinkPads

Lenovo ThinkPads are now available at incredible prices from Ingram Micro, making them a must-have for businesses. Get yours today!.

By Sara Barker • 4 min read • Mon, 15th Mar 2021
Supercharge your workplace with these pimpin' deals from Ingram Micro & Lenovo
Unified Communications

Supercharge your workplace with these pimpin' deals from Ingram Micro & Lenovo

Looking to revamp your workspace? Check out the promotions from Ingram Micro and Lenovo. Prize packs worth up to $7200 are up for grabs. Shop now!.

By Sara Barker • 3 min read • Thu, 3rd Dec 2020