Case management Stories - Page 7

Global Stories

Case management stories

Security Information and Event Management

Logpoint appoints Hemmingsen as SVP of people & culture

Logpoint appoints Gitte Hemmingsen as SVP of People and Culture, aiming to boost workforce engagement and attract top cybersecurity talent under new CEO Mikkel Drucker.

By Sean Mitchell • 3 min read • Tue, 25th Jun 2024

Customer Experience

Appian introduces AI-facilitated case management studio for businesses

Appian's new AI-facilitated Model Case Management Studio, aimed at streamlining business workflows, is immediately available, promising a bespoke case management solution in just six weeks.

By Sean Mitchell • 2 min read • Wed, 6th Mar 2024

Data Analytics

Absoft integrates Salesforce Service Cloud in service delivery upgrade

Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.

By Kaleah Salmon • 3 min read • Wed, 21st Feb 2024

Unified Communications

Looking ahead: The great marketing technology transition

Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.

By Alex Covin • 4 min read • Fri, 9th Feb 2024

Firewalls

Sean Muirhead named Chief Product Officer at Logpoint

Cybersecurity veteran, Sean Muirhead, joins London-based powerbrand, Logpoint, as CPO, bringing his broad industry and product development expertise to strengthen Logpoint's product strategy and market initiatives.

By Sean Mitchell • 2 min read • Wed, 7th Feb 2024

Semiconductors

Logpoint enhances Converged SIEM for optimised threat detection

Cybersecurity firm Logpoint bolsters the functionality of its Converged SIEM platform to optimise threat detection and case management.

By Tom Raynel • 3 min read • Wed, 31st Jan 2024

Customer Experience

Emplifi recognised as significant vendor in Forrester's Social Suite Landscape

Customer engagement platform, Emplifi, has been recognised as a noteworthy vendor in Forrester's Q4 2023 Social Suite Landscape, reflecting the rising importance of social suite solutions.

By Catherine Knowles • 3 min read • Wed, 3rd Jan 2024

Data Analytics

Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide

Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.

By Catherine Knowles • 2 min read • Thu, 14th Dec 2023

Unified Communications

NetWitness lauded as cybersecurity leader in GigaOm Radar Report

NetWitness has been celebrated as a cybersecurity industry leader, specialising in NDR and SIEM, in the GigaOm Radar Report.

By Sean Mitchell • 3 min read • Tue, 12th Dec 2023

Fintech

Technology emerges as macroeconomic management tool for 2024

Gazing into the crystal ball for 2024, CFOs are likely to expect economic uncertainty in 2024 due to continued high-interest rates and inflation.

By Colin Swain • 5 min read • Tue, 5th Dec 2023

Software-as-a-Service

ServiceNow & Amazon Web Services announce five-year strategic collaboration

ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.

By Sean Mitchell • 3 min read • Thu, 30th Nov 2023

Digital Transformation

The significance of the client portal for creating a dynamic legal firm

Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.

By Stephen Butler • 4 min read • Mon, 27th Nov 2023

Application Performance Monitoring

Appian introduces case management solution for the public sector

Appian launches a case management solution for the government, integrating AI and workflow to simplify casework processes.

By Sean Mitchell • 2 min read • Tue, 31st Oct 2023

Security Information and Event Management

LogRhythm expands Axon SIEM platform to APAC region

LogRhythm has unveiled significant advancements to its Cloud-Native SIEM Platform, LogRhythm Axon, as it expands into the APAC region.

By Kaleah Salmon • 3 min read • Tue, 3rd Oct 2023

Security Information and Event Management

Logpoint unveils new capabilities to Converged SIEM platform

Logpoint has announced the release of enhanced automation, investigation, and incident response capabilities to its Converged SIEM platform.

By Shannon Williams • 3 min read • Wed, 13th Sep 2023

Data Analytics

Verint introduces its enterprise experience management solution

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023

Stories from Other Regions

Case management stories

Customer Relationship Management

Lucinity launches AI copilot plug-in at Money2020 Europe

Lucinity unveils an advanced AI copilot plug-in at Money2020 Europe, promising instant ROI and up to 90% productivity boosts for financial institutions.

By Sean Mitchell • 3 min read • Mon, 10th Jun 2024

Online services

Queensland harnesses Optimation Connect for justice rehabilitation

Queensland Corrective Services pioneers a digital revolution in justice rehabilitation by introducing Optimation Connect, a biometric-enabled system aimed at inclusive and accessible case management.

By Kaleah Salmon • 3 min read • Thu, 18th Apr 2024