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Case management stories

Secure.com urges 'human-first' design for security ops
Firewalls

Secure.com urges 'human-first' design for security ops

Secure.com warns SOCs face rising risk from clunky workflows and alert overload, urging 'human-first' design and greater automation.

By Shannon Williams • 4 min read • Fri, 20th Mar 2026
Graylog adds explainable AI to speed security response
Security Information and Event Management

Graylog adds explainable AI to speed security response

Graylog launches explainable AI, automation and chat-style queries to cut alert noise and halve investigation time for lean security teams.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Unlimited & Themis unveil AI tool for bank complaints
Fintech

Unlimited & Themis unveil AI tool for bank complaints

Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Governments to deploy AI agents, tighten oversight by 2029
Digital Transformation

Governments to deploy AI agents, tighten oversight by 2029

Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 18th Mar 2026
Strong growth for Irish tech imports across Australia and New Zealand
Fintech

Strong growth for Irish tech imports across Australia and New Zealand

Irish tech exports to Australia and New Zealand have surged nearly 60% in five years, with Enterprise Ireland backing rapid sector growth.

By Donovan Jackson • 3 min read • Wed, 18th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Melissa podcast probes data quality, risk & identity
Data Analytics

Melissa podcast probes data quality, risk & identity

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Fortinet unveils AI-driven cloud SOC & endpoint revamp
Firewalls

Fortinet unveils AI-driven cloud SOC & endpoint revamp

Fortinet debuts cloud SOC preview and unified FortiEndpoint as it leans on agentic AI to automate security ops and cut endpoint sprawl.

By Sean Mitchell • 4 min read • Wed, 11th Mar 2026
Fortinet unveils AI-driven FortiSOC for unified SOC ops
Firewalls

Fortinet unveils AI-driven FortiSOC for unified SOC ops

Fortinet unveils FortiSOC cloud SOC and wider FortiAI automation to unify security ops, tackle AI-driven threats and cut tool sprawl.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026
Give to Gain: Creating pathways for women in fraud prevention
Fintech

Give to Gain: Creating pathways for women in fraud prevention

Fraud teams can unlock leadership pathways for women by breaking silos, sharing context and pairing mentorship with real decision power.

By Mira Sidhu • 5 min read • Fri, 6th Mar 2026
HPE complete care service: Refocused for your AI advantage
Hybrid Cloud

HPE complete care service: Refocused for your AI advantage

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

By Mark Bakker • 5 min read • Fri, 6th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
AI seen as new risk as firms lag on surveillance plans
Digital Transformation

AI seen as new risk as firms lag on surveillance plans

Most financial firms see AI driving new compliance risks within a year, yet nearly a third still lack a trade surveillance strategy.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Tackling the top 5 sanctions screening challenges in APAC
DevOps

Tackling the top 5 sanctions screening challenges in APAC

APAC banks face data gaps, false alerts and opaque ownership as they race to modernise sanctions screening amid fragmented rules.

By Bobby Joseph • 6 min read • Fri, 27th Feb 2026

Stories from Other Regions

Case management stories

Bell, Coveo partner on sovereign AI stack for Canada
Data Protection

Bell, Coveo partner on sovereign AI stack for Canada

Bell and Coveo are teaming up to offer a sovereign, Canada-based AI stack aimed at government and regulated data-sensitive sectors.

By Sean Mitchell • 5 min read • Thu, 12th Mar 2026
LHD Lawyers acquires Taylor & Scott in NSW expansion
Robotic Process Automation

LHD Lawyers acquires Taylor & Scott in NSW expansion

LHD Lawyers buys long-established Taylor & Scott in Sydney, boosting its NSW footprint and signalling further plaintiff-side consolidation.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026