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Case management stories

Luminance & LexisNexis link legal AI tools for contracts
Digital Transformation

Luminance & LexisNexis link legal AI tools for contracts

In-house legal teams can now check contract wording against case law and statutes without leaving the Luminance workflow, after a LexisNexis tie-up.

By Catherine Knowles • 4 min read • Last month
Elastic launches MCP apps for security & observability
Virtualisation

Elastic launches MCP apps for security & observability

Analysts can now triage threats and trace outages from inside AI tools, as Elastic’s public preview cuts dashboard switching.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Appdome adds backend Risk Intelligence APIs for IDAnchor
Cloud Security

Appdome adds backend Risk Intelligence APIs for IDAnchor

Fraud teams can now feed mobile threat histories into server-side checks as Appdome expands IDAnchor with risk APIs and persistent identifiers.

By Sean Mitchell • 5 min read • Last month
Appdome launches backend risk APIs for mobile fraud
Software-as-a-Service

Appdome launches backend risk APIs for mobile fraud

Fraud teams can now tap verified mobile threat data in backend systems, as Appdome extends IDAnchor with server-to-server risk intelligence.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Oracle adds Lucinity AI investigation tools for banks
Digital Transformation

Oracle adds Lucinity AI investigation tools for banks

Banks using Oracle’s compliance software will get AI-led case handling, as the deal aims to cut manual work in money-laundering probes.

By Karen Joy Bacudo • 3 min read • Last month
Katalon launches AI testing platform for software quality
DevOps

Katalon launches AI testing platform for software quality

More software teams could catch AI-made defects before release as Katalon’s new platform adds human approval, traceability and live monitoring.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Last month
Doxis folds Klippa into one brand after acquisition
Document Management

Doxis folds Klippa into one brand after acquisition

Customers will now see Klippa’s document processing tools folded into Doxis, with the Dutch AI software brand retired after its 2025 acquisition.

By Sofiah Nichole Salivio • 4 min read • Last month
AI & automation could lift law firm profits, study finds
Digital Transformation

AI & automation could lift law firm profits, study finds

Administrative tasks are still eating into law firm margins, with North American practices facing the sharpest pressure from fragmented systems and manual work.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
UiPath launches AI tools for bank compliance & lending
Digital Transformation

UiPath launches AI tools for bank compliance & lending

Banks could speed compliance checks and loan approvals as the new software automates alerts and underwriting while keeping audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026
Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
UK law firms lead AI use for time savings & profit
Digital Transformation

UK law firms lead AI use for time savings & profit

UK legal professionals emerge as global AI leaders, with 62% regular users and strong training seen as key to boosting profitability.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
WorkFusion's Tara wins AML award for sanctions screening
Crypto

WorkFusion's Tara wins AML award for sanctions screening

WorkFusion's AI agent Tara has been named AML Solution of the Year by FinTech Breakthrough for streamlining sanctions screening workloads.

By Karen Joy Bacudo • 4 min read • Sat, 21st Mar 2026

Stories from Other Regions

Case management stories

ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month
S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
ComplyCube adds real-time tools to tackle online fraud
Crypto

ComplyCube adds real-time tools to tackle online fraud

ComplyCube launches real-time device, phone and email checks to help firms spot online fraud earlier without slowing genuine customers.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Mar 2026
Why a Paranoid Posture promises to revolutionise threat detection and response
Firewalls

Why a Paranoid Posture promises to revolutionise threat detection and response

A paranoid posture and heavy automation promise to transform SOCs, cutting dwell times and exposing stealthy attacks at unprecedented scale.

By Merlin Gillespie • 6 min read • Fri, 20th Mar 2026