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Case management Stories - Page 11

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Case management stories

How Mitsubishi Australia aim to build better customer relationships
Customer Relationship Management

How Mitsubishi Australia aim to build better customer relationships

Mitsubishi Motors Australia has chosen QPC's Genesys PureCloud to enhance their customer service capabilities.

By Staff Writer • 2 min read • Mon, 1st Apr 2019
LogRhythm launches solution to address network-borne threats
Firewalls

LogRhythm launches solution to address network-borne threats

LogRhythm has launched LogRhythm NDR, a new automated network security tool designed to aid understaffed teams in detecting and responding to network threats.

By Staff Writer • 3 min read • Mon, 11th Mar 2019
Forrester: Pegasystems a Leader in real-time interaction management
Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019
Why contact centre operators need to take advantage of intelligent automation
Customer Relationship Management

Why contact centre operators need to take advantage of intelligent automation

The truth is, in today's hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.

By Karen Astley • 4 min read • Tue, 22nd Jan 2019
LogRhythm reports higher-than-anticipated SOAR adoption rate
Security Information and Event Management

LogRhythm reports higher-than-anticipated SOAR adoption rate

LogRhythm sees a significant surge as 33% of customers adopt its SOAR capabilities, outpacing Gartner's 2018 SOAR adoption estimates.

By Staff Writer • 3 min read • Thu, 1st Nov 2018
Lenovo hopes to open up HCI with new SAP and Nutanix partnership
DataCentre infrastructure

Lenovo hopes to open up HCI with new SAP and Nutanix partnership

The goal of the collaboration is to push development in access to hyperconverged infrastructure (HCI) for enterprises.

By Ashton Young • 2 min read • Sat, 13th Oct 2018
The five key steps to security automation
Security Information and Event Management

The five key steps to security automation

Volvo's CEO skips level 3 self-driving cars, deeming them unsafe. What lesson can we learn about automation in security operations?.

By Anthony Stitt • 4 min read • Mon, 30th Jul 2018
Red Hat unveils latest process automation offering
DevOps

Red Hat unveils latest process automation offering

Red Hat announced the launch of its Process Automation Manager 7, a cloud-native platform for developing business automation services.

By Jacques-Pierre (JP) Dumas • 3 min read • Thu, 21st Jun 2018
IBM Security unveils new AI platform to defend against cyberattacks
Security Operations Centres

IBM Security unveils new AI platform to defend against cyberattacks

The company has invested more than 200,000 hours of R&D into this platform, which includes technologies from Cisco, McAfee, Symantec and others.

By Ashton Young • 3 min read • Tue, 17th Apr 2018
Exclusive interview: Hyland on how digital transformation has changed them as a vendor
Digital Transformation

Exclusive interview: Hyland on how digital transformation has changed them as a vendor

Hyland VP of Cloud Services Patrick Mulcahy talks about how the content management market has shifted as a result of cloud.

By Patrick Martlew • 6 min read • Tue, 13th Mar 2018
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Customer Relationship Management

Salesforce Service Cloud goes next-gen with mobile apps & learning platform

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

By Sara Barker • 3 min read • Mon, 31st Jul 2017
Robotics: Turning simple chats into dynamic engagements
Robotics

Robotics: Turning simple chats into dynamic engagements

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

By Julia Gabel • 3 min read • Wed, 26th Apr 2017
Siemplify releases first purpose-built platform for MSSPs
Managed Security Services Provider

Siemplify releases first purpose-built platform for MSSPs

​Siemplify today announced the extension of its ThreatNexus platform to the managed security service provider (MSSP) market.

By Ashton Young • 2 min read • Tue, 14th Feb 2017
The eight product lines that make up Salesforce
Customer Relationship Management

The eight product lines that make up Salesforce

Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.

By Sean Mitchell • 3 min read • Tue, 4th Oct 2016
How Salesforce got into the artificial intelligence business
Data Analytics

How Salesforce got into the artificial intelligence business

Being born in the cloud is not only a help to its developers, but also it's an attitude. It's that attitude that the company has plenty of.

By Sean Mitchell • 3 min read • Mon, 19th Sep 2016
How automated systems are maximising ROI on workforce management
IT Automation

How automated systems are maximising ROI on workforce management

The workforce represents a huge opportunity for executives looking to manage this expense more tightly, and automated systems provide the solution.

By Ashton Young • 2 min read • Wed, 17th Aug 2016

Stories from Other Regions

Case management stories

Queensland's Connected Care Program prospers with Simient partnership
Partner Programmes

Queensland's Connected Care Program prospers with Simient partnership

Leveraging Microsoft Dynamics CRM, they have established a single consolidated information system to ensure access to clinical real time information.

By Ashton Young • 3 min read • Mon, 10th Apr 2017
MuleSoft IT platform to power NSW Department's ChildStory project
MuleSoft

MuleSoft IT platform to power NSW Department's ChildStory project

The NSW Department of Family & Community Services has chosen MuleSoft's Anypoint Platform to support statewide delivery of the ChildStory IT platform.

By Sara Barker • 2 min read • Thu, 16th Jun 2016