Avaya has launched Google Cloud AI-powered contact centre capabilities in Australia, enabling Australian and New Zealand organisations to deliver automated and assisted customer experiences (CX) for real time intelligence.

"Avaya Spaces underscores the company’s commitment to delivering a multi-experience environment that is blending unified communications, contact center and collaborations capabilities."

Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it’s important to the Avaya business as a whole.

Avaya has launched a private cloud communications solution with the aim of helping enterprises to meet the demands of the challenging regulatory environment in ASEAN.

TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.

"Over the years, CCNA has continued to provide holistic solutions to its customers that are tailored around their unique communications needs in the connected era."

Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.

The new intelligent workspace solution enables enterprises to leverage an open and extensible framework to bring together data from across the entire enterprise.

The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.

RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.

The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.

The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.

At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.

Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.

Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.

This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications.

"Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”

Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.

“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."

This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.

Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.

Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.

Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.

The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.