AI Adoption stories
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Radware launches Agentic AI Protection to secure autonomous agents at runtime, tackling prompt injection, tool abuse and data exposure risks.
Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.
United Rentals deploys a Snowflake-powered AI data agent to let frontline staff query governed financial and operational metrics in plain English.
Rimini Street urges ERP users to resist vendor upgrade pressure, touting Smart Path and Agentic AI as cheaper, longer-life alternatives.
Ataccama posts record AI data trust deals and 30% CAGR in 2025, as enterprises boost data governance spend and adopt agentic platforms.
Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.
AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.
Thoughtworks marks Agile Manifesto's 25th anniversary with an AI-focused retreat rethinking how software is built, governed and delivered.
Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.
Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.
Australian bosses double down on AI to cut costs, even as few see strong returns and rapid technological change fuels mounting pressure.
As AI spreads across business, experts warn high-stakes boardroom decisions demand slower, explainable tools that enhance human judgment.
TUANZ has teamed with Recycle A Device to supply refurbished laptops to students, targeting New Zealand's growing digital divide in 2026.
After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.
Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.
Most UK IT chiefs hail AI as vital to net-zero, yet over half admit they cannot accurately measure its carbon emissions or green impact.
Confident but undertrained, UK staff are embracing AI tools at work despite patchy strategies, rollout plans and formal learning support.
Pax8 joins the UK Government's AI Skills Boost as a Strategic Partner, aiming to help train 10 million workers in practical AI by 2030.
Canadian bosses bet big on AI for 2026 as global economic optimism lags, embracing autonomous agents while employees resist AI managers.