Story image

Dimension Data: Taking a holistic approach...

12 Sep 2014

Taking a holistic view with application performance management can improve the end-user experience, says Dimension Data's Brent Angus.

High-performing business applications are becoming so critical that a company’s success or failure can depend on them.

In this digital age of rich internet applications and mobile access anytime, from anywhere, customers have become intolerant of lacklustre websites and unresponsive apps.

An international airline best known for its premium service realised the impact in 2011 when the launch of its new website fell mercy to poor performance on day one, aggravating customers and leaving them with no other option but to head to its competitors.

The backlash only proved that consumers set high expectations for application performance and expect fast answers and action when they’re let down.

Consider the brand and reputation damage that can come with prolonged outages of essential services such as ATMs or online banking sites.

As the internet becomes a primary channel for many companies to generate revenue, businesses are now realising the connection between superior application performance and the bottom line.

However, with the siloed nature of many IT organisations that are structured around managing specific, discrete domains - networks, servers, applications, storage and so on - it can be difficult to gain a cohesive, unified view of the IT environment.

With little coordination or collaboration among the different groups, the task of understanding why an application is loading slowly or why a web page is unresponsive becomes nearly impossible.

Building on network monitoring...

Application performance management uses a holistic approach, beginning with the end-user transaction and working all the way through the different layers of applications, the network, the database and back again.

This approach points out where the problems lie and hence where to spend money in order to make a difference – from an IT perspective, you’ve got accountability and ownership, and from a business perspective, problems are solved quickly.

This application-centric approach to managing performance is not an alternative to traditional network monitoring; instead it builds upon it.

Monitoring IT components is as important as it ever was. Indeed, the impact that servers, databases and networks have on the performance of business applications is significant and must be taken into account.

However, the focus is now shifting to allow IT to dig deeper by monitoring every critical part of the application delivery chain and troubleshoot issues that arise before they become problems.

Providing true end-to-end performance management and achieving a high-performing end-user experience is made possible by gaining full visibility into both the network and the applications.

This visibility enables companies to adopt new technology, expand into new product areas and markets, and push further into the digital economy – knowing that the end-user experience will remain a superior one.

Brent Angus is general manager, Network Integration Solutions Development Group for Dimension Data, which helps businesses harness the power of technology to accelerate their business ambitions.

Dropbox invests in hosting data inside Australia
Global collaboration platform Dropbox has announced it will now host Australian customer files onshore to support its growing base in the country.
Opinion: Meeting the edge computing challenge
Scale Computing's Alan Conboy discusses the importance of edge computing and the imminent challenges that lie ahead.
Alibaba Cloud discusses past and unveils ‘strategic upgrade’
Alibaba Group's Jeff Zhang spoke about the company’s aim to develop into a more technologically inclusive platform.
Protecting data centres from fire – your options
Chubb's Pierre Thorne discusses the countless potential implications of a data centre outage, and how to avoid them.
Opinion: How SD-WAN changes the game for 5G networks
5G/SD-WAN mobile edge computing and network slicing will enable and drive innovative NFV services, according to Kelly Ahuja, CEO, Versa Networks
TYAN unveils new inference-optimised GPU platforms with NVIDIA T4 accelerators
“TYAN servers with NVIDIA T4 GPUs are designed to excel at all accelerated workloads, including machine learning, deep learning, and virtual desktops.”
AMD delivers data center grunt for Google's new game streaming platform
'By combining our gaming DNA and data center technology leadership with a long-standing commitment to open platforms, AMD provides unique technologies and expertise to enable world-class cloud gaming experiences."
Inspur announces AI edge computing server with NVIDIA GPUs
“The dynamic nature and rapid expansion of AI workloads require an adaptive and optimised set of hardware, software and services for developers to utilise as they build their own solutions."