About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 5
Aussie consumers want sustainable product returns approach
Last month
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martech
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cx
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recycling
Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.
LG Magna earns cybersecurity certification ahead of new regulations
Last month
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cybersecurity
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certification
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security vulnerabilities
LG Magna secures Cyber Security Management System certification ahead of new global regulations due July 2024.
Australia, NZ brands scoop Adobe Experience Maker Awards
Last month
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bi
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big data
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data analytics
Aussie and Kiwi companies lauded at the Adobe Experience Maker awards for their digital innovation, securing three major accolades.
Arrow Electronics unveils AI assistant for cloud business
Last month
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microsoft
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cloud services
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early access
Arrow Electronics has launched ArrowSphere Assistant, an AI companion developed to streamline cloud business management.
Report shines light on European B2B eCommerce flaws
Last month
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martech
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commerce systems
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bnpl
Billie's B2B Checkout Report 2024 exposes gaps in cross-border commerce, inadequate payment methods and a lack of dedicated B2B checkout.
European banks' AI start-up investments soar in 2023
Last month
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ai
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evident
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banking
Despite a global downturn in AI start-up investments, banks marked a 45% surge in 2023, with emphasis on bolstering regional AI capabilities.
Decline in email click-through rates blamed on automation
Last month
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cdp
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martech
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online marketing
Email click-through rates have dropped since 2022 due to over-reliance on marketing automation and insufficient data-driven strategies.
Research highlights power of human connection in tech sector
Last month
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ai
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automation
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
Bank of England increases IT spending amid criticism
Last month
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advanced persistent threat protection
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cyber threats
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it spending
The Bank of England's IT spending has surged by 12% to £98.8m, eliciting criticism amid rising expenses on tech salaries and bonus payouts.
Indosat to adopt NVIDIA's Blackwell platform for AI shift
Last month
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ml
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ai
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genai
Indosat Ooredoo Hutchison gears up to adopt NVIDIA's Blackwell platform, aiming to revolutionise the use of AI in Indonesia.
Critical zero-day vulnerability in D-Link routers exposes thousands
Last month
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cybersecurity
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d-link
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botnet
Ensign InfoSecurity reveals a zero-day vulnerability in D-Link DIR-822 routers, putting users at risk of cyber attacks including data theft.
Cloudflare, Kyndryl bolster alliance for network transformation
Last month
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firewall
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managed services
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cloud services
Cloudflare and Kyndryl upgrade their partnership to a Global Strategic Alliance, enhancing their mission to modernise enterprise infrastructure.
BioCatch & Google Cloud unite to combat financial cybercrime
Last month
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digital banking
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cybersecurity
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apac
BioCatch has joined forces with Google Cloud to combat soaring financial cybercrime in Southeast Asia with real-time biometric intelligence solutions.
AI, sustainability, elections dominate 2024 CEO talks
Last month
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power / energy
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ai
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renewable energy
AI, sustainability, and upcoming elections are leading topics in CEO discussions in Q1 2024, notes the latest IoT Analytics report.
AliExpress launches livestream shopping for the UK
Last month
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cx
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martech
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online shopping
AliExpress launches interactive livestream shopping in the UK, introducing an engaging and personalised consumer experience.
Arrow Electronics unveils AI tool to boost efficiency of cloud management
Last month
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microsoft
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ai security
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ai
Arrow Electronics launches AI companion Assistant for its channel partners, utilising Microsoft Azure AI to enhance cloud service delivery.
Porsche eBike boosts IT efficiency with Freshworks
Last month
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optimization
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freshservice
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automation
Porsche eBike bolsters its IT efficiency, harnessing Freshworks' AI-enabled business software for streamlined services.
ServiceNow unveils Washington D.C. with advanced GenAI tech
Last month
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it automation
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workflow automation
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ai
ServiceNow unveils its latest platform release, Washington D.C., packed with innovative features and enhancements to revolutionise enterprise workflows.
Cloudflare & Kyndryl enhance tech partnership in global alliance
Last month
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network security
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firewall
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breach prevention
Cloudflare and Kyndryl elevate their tech partnership with a Global Strategic Alliance, aiming to modernise enterprise infrastructures.
Brillband named fastest broadband provider at Genie Awards
Last month
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digital entertainment
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vodafone
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sky
Glasgow-based Brillband has been named the UK's fastest broadband provider following the annual Broadband Genie Awards.
Samsung Heavy Industries partners with Fortinet for maritime cybersecurity
Last month
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firewall
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advanced persistent threat protection
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breach prevention
Samsung Heavy Industries and Fortinet partnership to strengthen maritime cybersecurity amid new mandatory requirements.
Medallia secures top spot in Gartner's VoC platforms ranking
Last month
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cx
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martech
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ai
Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.
ISB Global records massive surge in revenue growth
Last month
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software
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isb global
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revenue
UK waste management software provider ISB Global reports a significant 43% surge in revenue in 2023, driven by growth in its customer base.
Asia-Pacific businesses set to invest USD $3.4bn in GenAI
Last month
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ai
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ethics
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japan
Generative AI (GenAI) investments in the Asia-Pacific are projected to accelerate at a staggering rate of 140%, the fastest globally, with spending expected to reach USD $3.4 billion across key nations, according to Infosys Knowledge Institute's research.