Whatsapp Stories

Asian Stories

Whatsapp stories

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Last week

Global Stories

Whatsapp stories

Customer Experience

Meta launches AI tools for advertisers & businesses

Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.

By Regine Laguilles • 4 min read • Today

Data Analytics

Farseer expands to UK & North America with AI Analyst

Finance teams in two major markets can now query live models in plain language, as Farseer widens its reach beyond Europe.

By Karen Joy Bacudo • 3 min read • Yesterday

Virtual Private Networks

Cyber criminals target World Cup 2026, says Unit 42

Fans and businesses face a heightened fraud and disruption threat as the expanded tournament's wider digital footprint attracts attackers.

By Sean Mitchell • 4 min read • 2 days ago

Virtual Private Networks

North Korea IT fraud cell flooded US firms with 167,000 bids

Remote hiring teams face a wider security risk after researchers found North Korean operatives won 76 offers from 166,893 US job applications.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Malware

Cyber criminals target World Cup staff & suppliers

Attackers are using fake World Cup sites and messaging apps to steal credentials, with some scams now aimed at event suppliers and staff.

By Mark Tarre • 4 min read • This month

Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • This month

Data Analytics

Xero Cash Flow Manager projects short-term cash moves

Businesses can now test near-term liquidity without changing the ledger, as Xero's new planner uses bank history and manual entries to forecast cash.

By Karen Joy Bacudo • 6 min read • Last month

Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • Last month

Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last month

Malware

Microsoft tops phishing brand rankings in first quarter

Phishing campaigns are increasingly targeting credentials, payments and malware delivery, with Microsoft alone accounting for 22% of brand impersonation attempts.

By Joseph Gabriel Lagonsin • 4 min read • Last month