The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.

The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.

Motorola Solutions is celebrating its 50th anniversary in Malaysia, marking its evolution from a small semiconductor operation in 1972 to a mission-critical technology provider.

The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.

“With Notiv, Dubber will now have the ability to automatically take notes and create action items on every call.”

Australian businesses lead APAC in the use of voice technology, but there is more work to be done in the area, a new report from Cognizant has found.

Launches video and voice features to help resources companies adhere to face mask and social distancing rules.

Fixed broadband data is up 33% and voice minutes up 45%, as Aucklanders return to lockdown.

Using Ivanti Speakeasy, customers in warehousing, transport and logistics, and retail who leverage Manhattan Associates' Warehouse Management System (WMS), now have access to voice-enablement with WMS integration.

"We are giving notice that we will no longer be selling PSTN services in Devonport and Miramar from mid-August."

“Voice spoofing attacks can be used to make purchases using a victim’s credit card details, control Internet of Things connected devices like smart appliances and give hackers unsolicited access to personal consumer data."

Vodafone has upgraded its 4G Calling programme to provide ‘crisper, clearer’ phonecalls for Vodafone customers.

Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.

Vxt converts voicemails to text for users to read via app or email. 

Vodafone has rolled out 4G Voice over Long-Term Evolution (VoLTE) calling across Auckland, with Wellington, Christchurch, and Queenstown soon to follow suit in December.

Amazon has launched a new line-up of Echo devices, enabling users to access Alexa at home in different ways, as well as a range of Alexa features.

By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.

As AI continues to find its feet, one exec sees a huge opportunity in the CRM space for enterprises.

There was a lot to unpack at the Canalys APAC Channels Forum keynote. This long-form piece tries to cover all the most relevant points for ANZ.

Baidu unveiled a new system that can clone your voice using just 3.7 seconds of audio, a scary thought in the era of voice biometric authentication.

“Ericsson helped us deliver New Zealand’s very first analogue mobile network in the 1980s, and we’re pleased to be working with them again."

VeloCloud has unveiled what it calls an 'industry-first' SD-WAN solution to include Voice Quality Monitoring (VQM) capability.

We look at three up and coming Adobe products that will blow your mind.

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."