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Voice news stories

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Artificial Intelligence
SecureCo and IBM partner to deliver Intelligent Voice Platform
The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.
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Artificial Intelligence
Dubber acquires Notiv, adding AI-enabled transcription capabilities
“With Notiv, Dubber will now have the ability to automatically take notes and create action items on every call.”
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Trends
Voice technology ‘no longer an option’ for businesses as COVID-19 propels market forward
Australian businesses lead APAC in the use of voice technology, but there is more work to be done in the area, a new report from Cognizant has found.
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Video
Motorola updates tech for resource industry safety
Launches video and voice features to help resources companies adhere to face mask and social distancing rules.
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Voice
Broadband data and voice minutes skyrocket as Auckland re-enters lockdown - Vodafone
Fixed broadband data is up 33% and voice minutes up 45%, as Aucklanders return to lockdown.
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Partners
Ivanti Wavelink and Manhattan Associates tackle voice solutions for warehousing
Using Ivanti Speakeasy, customers in warehousing, transport and logistics, and retail who leverage Manhattan Associates' Warehouse Management System (WMS), now have access to voice-enablement with WMS integration.
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Copper Network
Spark announces next phase of landline voice calling upgrade, ends voice-over-copper services
"We are giving notice that we will no longer be selling PSTN services in Devonport and Miramar from mid-August."
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Cybersecurity
Research trials new way to stop voice spoofers in their tracks
“Voice spoofing attacks can be used to make purchases using a victim’s credit card details, control Internet of Things connected devices like smart appliances and give hackers unsolicited access to personal consumer data."
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4G technology
Vodafone switches on 4G VoLTE calling across NZ
Vodafone has upgraded its 4G Calling programme to provide ‘crisper, clearer’ phonecalls for Vodafone customers.
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CRM
Natterbox launches solution to improve customer service efficiency
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
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Apps
Christchurch startup looks to fix voicemail headaches
Vxt converts voicemails to text for users to read via app or email. 
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4G technology
Vodafone begins 4G calling rollout
Vodafone has rolled out 4G Voice over Long-Term Evolution (VoLTE) calling across Auckland, with Wellington, Christchurch, and Queenstown soon to follow suit in December.
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Cloud
Amazon announces new Echo products, including Alexa features
Amazon has launched a new line-up of Echo devices, enabling users to access Alexa at home in different ways, as well as a range of Alexa features.
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Cloud
Red Box gains compliance boost with new partnership
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.
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Digital Assistants
Voice and digital assistants the next enterprise step for AI
As AI continues to find its feet, one exec sees a huge opportunity in the CRM space for enterprises.
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Apple
The 2018 Canalys APAC Channels Forum keynote
There was a lot to unpack at the Canalys APAC Channels Forum keynote. This long-form piece tries to cover all the most relevant points for A/NZ.
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Cybersecurity
New rapid voice cloning tech could spell end for voice authentication
Baidu unveiled a new system that can clone your voice using just 3.7 seconds of audio, a scary thought in the era of voice biometric authentication.
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Ericsson
Spark & Ericsson partner up to deliver Kiwis a fully digital voice network
“Ericsson helped us deliver New Zealand’s very first analogue mobile network in the 1980s, and we’re pleased to be working with them again."
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SD-WAN
VeloCloud's 'industry first' solution powers voice quality monitoring direct to SD-WAN
VeloCloud has unveiled what it calls an 'industry-first' SD-WAN solution to include Voice Quality Monitoring (VQM) capability.
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Adobe
Three revolutionary future products from Adobe's labs
We look at three up and coming Adobe products that will blow your mind.
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VoIP / SIP
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
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Tertiary education
Blackboard's latest update is all about better communication
"Meaningful dialogues between peers, as well as between student and teacher, are the building blocks to an effective overall communication channel."
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Video
Vadacom and Connect NZ unite to deliver Kiwi SMEs smarter phone systems
"Connect NZ are trusted by thousands of SMEs for their technology requirements, so we’re delighted that Vadacom is now a key part of their offering."
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Enterprise
DECT and VoWiFi: What are they are why should you care
“Both DECT and VoWiFi solutions should be considered for opportunities where enterprise wireless voice is the primary requirement.”