How Australian businesses can transform customer interaction
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
Call data: Australian businesses’ overlooked tool for superior CX
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Cirrus Logic joins Intel & Microsoft in immersive audio laptop venture
Cirrus Logic, Intel and Microsoft collaborate on a new PC reference design with features to optimise immersive audio.
Access4 celebrates gaining four critical ISO certifications
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
Twilio honours AI startups pushing innovation in customer engagement
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
Vonage secures National Innovation Award for enhancing guest experience
Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
Asia Pacific retail banks show growing interest in Generative AI
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
Ingram Micro & Poly enhance hybrid work support in Australia
Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.
Celtiis streamlines operations with Oculeus' Captura NG billing
Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.
Evolve IP expands account management team to drive partner growth in UK
Evolve IP expands team to drive partner growth in UK, with appointment of Richard Howson as Partner Account Manager.
Boots on the ground: AI and Blockchain at the Best Design Awards
'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.
GTT appoints Edward Morche as CEO to Strengthen Network Security Services
GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.
NICE acquires LiveVox, bolstering customer experience with AI integration
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Are your communications just good enough or great?
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
Ramco Systems appoints senior leaders for its Global Payroll Business
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
Tata Communications launches cloud-based calling solution for global enterprises
JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.
Medallia appoints Adam Maine as ANZ Country Manager
Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.
SOTI lists key IT trends impacting ANZ markets in 2023
The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.
Springboard, Cataleya to offer switching infrastructure solutions
The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.
Motorola Solutions celebrates 50 years in Malaysia
Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.
Devoli appoints William Graham as sales director
William Graham joined Devoli as sales director. The company provides network automation tools and services to Australasia for better efficiency.
SecureCo and IBM partner to deliver Intelligent Voice Platform
The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.
Dubber acquires Notiv, adding AI-enabled transcription capabilities
Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.