DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers

Support stories

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Freshworks launches collection of updates powered by AI
Last month
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ai
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cx
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support
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
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Somar Digital helping to eliminate family violence in NZ
Wed 5 Oct 2022
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support
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violence
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safety
Somar Digital is working with Te Aorerekura, providing its expertise on new digital tools to help end family and sexual violence in New Zealand.
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Ribbon Communications becomes ecosystem partner with Microsoft
Thu 21 Apr 2022
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microsoft
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microsoft teams
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support
"Since the launch of Microsoft Operator Connect, we have worked closely with Microsoft to build out our expertise and infrastructure to support the service."
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Lenovo announces significant updates to channel framework
Tue 12 Apr 2022
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partner programmes
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lenovo
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support
Additional updates include further investment into channel leadership and teams, new incentive programs, and evolved tools for ease of engagement.
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How free migration tools compare with paid solutions
Fri 8 Apr 2022
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cloud
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bi
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big data
The road to the cloud follows two common paths: via economic first-party migration tools from public cloud providers or third-party solutions from specialist vendors.
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Logitech launches new service model for ANZ users
Wed 6 Apr 2022
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microsoft teams
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uc
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logitech
The Logitech Select service will encompass an all-in-one service plan that ensures video collaboration solutions are available when teams need them the most.
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Accenture and Microsoft Asia support 33 businesses in APAC with Project Amplify
Thu 25 Nov 2021
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microsoft
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sustainable it
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startup
The investment focuses specifically on social impact and sustainability, by helping APAC businesses scale emerging solutions and business models.
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Digital transformation in ANZ hindered by lack of skills support
Thu 11 Nov 2021
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e-learning
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digital transformation
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lms
Digital transformation in Australian and New Zealand (ANZ) is continuing to accelerate, but gaps remain in digital skills development support for higher education faculties.
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Juniper Networks launches AI-powered support solution for Junos portfolio
Fri 5 Nov 2021
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cloud
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ai
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juniper networks
Juniper Networks has released a new support solution driven by artificial intelligence, designed to deliver holistic visibility and insights across its entire Junos portfolio.
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Cato adds SASE support accreditation, appoints channel exec
Tue 14 Jul 2020
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firewall
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network management
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network security
The company has announced its new global channel sales and business development vice president, as well as a new programme which accredits partners to deliver technical support services.
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CareAR integrates AR support solution with ServiceNow
Tue 30 Jun 2020
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crm
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martech
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vr
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
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Third-party support cemented with Rimini Street win
Thu 30 Aug 2018
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support
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oracle
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rimini street
Rimini Street seeks a further US $41.3m in appeals after Court rules third-party support is in lawful competition with direct maintenance services.
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AppDynamics adds new tier to partner programme
Thu 2 Aug 2018
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cloud
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partner programmes
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support
“The Pioneer programme expands our focus and investment by collaborating with regional partners who hold deep domain expertise in applications.“
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How telcos can win the CX race
Wed 1 Nov 2017
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crm
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cx
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broadband
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
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Comodo gives MSPs one year of free help desk support
Tue 12 Sep 2017
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managed services
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support
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free resource
Comodo says the 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service.
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Exclusive: Rackspace launches support for Microsoft Azure Stack
Thu 10 Aug 2017
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cloud
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microsoft
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hybrid cloud
Rackspace will offer 24x7 operational support and expertise for the solution, with support for deployments and the associated workloads.
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The changing customer demands non-traditional support channels
Mon 19 Sep 2016
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crm
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cx
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martech
​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
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Check Point's new Technical Assistance Centres complement channel partners
Thu 28 Jul 2016
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support
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check point software
Check Point has announced a new Technical Assistance Centre (TAC), 24x7 Incident Response Services for customers & channel partners in the ANZ region.
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Intermedia sets up shop in Australia with new Sydney data centre
Thu 12 May 2016
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data centre operators
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support
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resellers
"With 12 data centres worldwide and over a million paid users, Intermedia is well-positioned to continue expanding our global reach."
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QuickTime for Windows could be an accident waiting to happen
Mon 18 Apr 2016
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apple
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cybersecurity
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technology gifts
Trend Micro has discovered two new, critical vulnerabilities affecting QuickTime for Windows, which Apple will no longer be supporting.
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SimpliVity rolls out new support tiers and offerings
Tue 1 Mar 2016
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converged infrastructure
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it infrastructure
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support
“With our expanded offerings, we’re able to deliver new levels of choice, business productivity, and hyperconvergence return on investment."
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How to speak geek like a pro
Wed 8 Oct 2014
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apple
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gaming
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technology gifts
Alpha, Bravo, Charlie to the rescue. No, these aren’t superheroes who specialise in communication, they are none other than the first three letters of the phonetic alphabet.
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