Support stories

IWD 2023: Moving towards gender equity in STEM careers
This month
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women in technology
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support
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gender bias
The campaign to encourage girls into STEM subjects is an admirable one, but there's more to gender equity than education alone.

IWD 2023: Embracing equity starts with backing yourself
This month
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women in technology
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support
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leadership
Have the confidence to step up and you’ll inspire other women to do likewise, writes Jamf’s Senior Manager Customer Success APAC, Melissa Antoine

IWD 2023: Women need a seat at the table and support to get them there
This month
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innovation
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support
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gender pay gap
This year's theme challenges us to deepen our understanding and use it to cultivate a more inclusive and supportive ecosystem.

IWD 2023: Supporters in high places - How a sponsor can send your career soaring
This month
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women in technology
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support
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iwd
Access to someone more experienced, whether from the same industry or the broader business sphere, who’s able to act as a role model can help women and men develop professionally at all stages of their careers.

IWD 2023: How demonstrating your expertise can help other women get on in the ICT industry
This month
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ict
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women in technology
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support
There are abundant opportunities for ambitious, intelligent women to pursue interesting and rewarding careers, and we're seeing more of them rising up the ranks in vendor and service provider organisations.

Prioritising a digital-first customer experience strategy
This month
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cx
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support
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digitalisation
Digital increasingly needs to take centre stage in the customer experience strategy for businesses to continue to deliver excellent support and customer experiences.

VAST extends Veeam partnership, boosts support against ransomware
Last month
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ai
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veeam
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support
This announcement extends the partnership between VAST and Veeam, empowering enterprise organisations to eliminate the threat of extended downtime following a ransomware attack.

Most workers who feel at home at work don’t intend to leave
Last month
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support
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workforce
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workday
Workday has published the results of a new survey, finding that 79% of workers who feel a sense of belonging in the workplace do not intend to leave their jobs.

Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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ai
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cx
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support
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

Somar Digital helping to eliminate family violence in NZ
Wed, 5th Oct 2022
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support
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violence
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safety
Somar Digital is working with Te Aorerekura, providing its expertise on new digital tools to help end family and sexual violence in New Zealand.

Ribbon Communications becomes ecosystem partner with Microsoft
Thu, 21st Apr 2022
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microsoft
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microsoft teams
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partner programmes
"Since the launch of Microsoft Operator Connect, we have worked closely with Microsoft to build out our expertise and infrastructure to support the service."

Lenovo announces significant updates to channel framework
Tue, 12th Apr 2022
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partner programmes
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lenovo
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support
Additional updates include further investment into channel leadership and teams, new incentive programs, and evolved tools for ease of engagement.

How free migration tools compare with paid solutions
Fri, 8th Apr 2022
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cloud
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bi
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big data
The road to the cloud follows two common paths: via economic first-party migration tools from public cloud providers or third-party solutions from specialist vendors.

Logitech launches new service model for ANZ users
Wed, 6th Apr 2022
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microsoft teams
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uc
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logitech
The Logitech Select service will encompass an all-in-one service plan that ensures video collaboration solutions are available when teams need them the most.

Accenture and Microsoft Asia support 33 businesses in APAC with Project Amplify
Thu, 25th Nov 2021
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microsoft
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sustainable it
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startup
The investment focuses specifically on social impact and sustainability, by helping APAC businesses scale emerging solutions and business models.

Digital transformation in ANZ hindered by lack of skills support
Thu, 11th Nov 2021
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e-learning
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digital transformation
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lms
Digital transformation in Australian and New Zealand (ANZ) is continuing to accelerate, but gaps remain in digital skills development support for higher education faculties.

Juniper Networks launches AI-powered support solution for Junos portfolio
Fri, 5th Nov 2021
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cloud
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ai
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juniper networks
Juniper Networks has released a new support solution driven by artificial intelligence, designed to deliver holistic visibility and insights across its entire Junos portfolio.

Cato adds SASE support accreditation, appoints channel exec
Tue, 14th Jul 2020
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firewall
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network management
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network security
The company has announced its new global channel sales and business development vice president, as well as a new programme which accredits partners to deliver technical support services.

CareAR integrates AR support solution with ServiceNow
Tue, 30th Jun 2020
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crm
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martech
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vr
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

Third-party support cemented with Rimini Street win
Thu, 30th Aug 2018
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support
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oracle
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rimini street
Rimini Street seeks a further US $41.3m in appeals after Court rules third-party support is in lawful competition with direct maintenance services.

AppDynamics adds new tier to partner programme
Thu, 2nd Aug 2018
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cloud
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partner programmes
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support
“The Pioneer programme expands our focus and investment by collaborating with regional partners who hold deep domain expertise in applications.“

How telcos can win the CX race
Wed, 1st Nov 2017
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crm
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cx
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broadband
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.

Comodo gives MSPs one year of free help desk support
Tue, 12th Sep 2017
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managed services
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support
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free resource
Comodo says the 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service.

Exclusive: Rackspace launches support for Microsoft Azure Stack
Thu, 10th Aug 2017
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cloud
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microsoft
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hybrid cloud
Rackspace will offer 24x7 operational support and expertise for the solution, with support for deployments and the associated workloads.